This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were not pleased with our stay When we arrived to the hotel we were initially told that all the rooms were sold out even though I booked online days prior and paid. We were told that we would have to request a refund online and go stay at another hotel. Housekeeping had to clean a single bed room which wasn’t the type of room that we booked which took close to an hour, and after they finished cleaning it, they got informed by management that a double bed room was available the entire time. The entire process of getting si... read more
Business response:
Dear Guest, Thank you for sharing your experience. I sincerely apologize for the inconvenience you faced during your arrival. It is unacceptable that you were initially informed there were no rooms available despite your booking. The mix-up with room types and the extended wait time to get settled were undoubtedly frustrating, and we regret that this disrupted the start of your stay. Your feedback highlights areas where we must improve our communication and processes, and we are taking the necessary steps to ensure this does... read more
I'm not a very picky person when it comes to hotels, but this one was horrible. When we arrived the lobby reeked of marijuana. The lobbyist seemed inconvenienced by us checking in. She assigned us to a room, but didn't mention anything about it not being ready. We went up to our room, but was told by the man cleaning the room to come back in an hour or so. We came back later that evening to the whole hotel smelling like cigarettes & marijuana, chicken nugget crumbs on our floor, & a dirty wet mop left on the ground in front ... read more
Business response:
Dear Rachel, Thank you for sharing your experience. We deeply apologize for the issues you encountered during your stay. The cleanliness and odor problems, along with the inconveniences at check-in, are not reflective of our standards. We understand how important a welcoming and secure environment is, and we regret that we did not meet your expectations. Rest assured, we are taking your feedback seriously and will share these concerns with our team to ensure they do not happen again. Your safety and comfort are our top prior... read more
We got to the hotel after driving for like 14 hours and they didn't habe me down for a reservation and they didn't have any rooms available.
Business response:
Dear Sarah, We apologize for the overbooking issues that impacted your time with us. These issues differ from the kind of service we aim to provide. We will look into this and will take steps to handle such concerns better as we move ahead. Our front desk team works to help our guests. Thank you for showing your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
Awful Stay!!! Awful experience! The room was infested with roaches and it took 2 days to get a desk chair when the room was missing one. Also the desk clerk that worked during the day had an attitude when I told that I am going to need another room if there are no chairs left.
Business response:
Dear Shevin, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a mem... read more
Horrible We did not even stay. They did not have any rooms available and the one they tried putting us in wasn’t clean so we could not stay I had to find another hotel 30mins away and pay more to stay there.
Business response:
Dear Brittany, Thank you for sharing your remarks. We regret any difficulties you had while here, which resulted in not a perfect hotel experience. Your comments are shared with our concerned team, and we will ensure they are attended carefully. Thank you for your feedback, and please reach out to us to discuss this further and give us a chance to regain your trust.Sincerely,Hotel Management
They charged me twice and haven’t refunded
Business response:
Dear GOFURJON, We sincerely apologize for the billing error you encountered during your recent stay. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.