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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
One of the worst experiences I have had traveling, I Would not recommend to anyone. Not a good place to stay. Need better staff and better management. Place needs to be renovated and cleaned thoroughly. Nothing at all.
Business response:
Dear Melody, it isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is vital to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Fair The room offers a widow that opens
Business response:
Dear Argueta, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Dingy and delapitated Bathroom felt like a dungeon. I had to use one of the bedside lamps for additional lighting and even that wasn’t enough. Furniture was old and dilapidated, felt like an old dingy dorm room. The lobby smelled like weed, and the hallway smelled like moth balls. Staff was friendly but were obviously understaffed and overwhelmed.
Business response:
Dear Guest, we appreciate you being our guest and sharing your observations. We are grateful for the feedback, as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
place seems neglected! Bath towels rather small, rooms are run-down, musty. No vending machines or ice on the premises! Staff somewhat complacent and slow, front desk always took a long time to tend to people in lobby! location
Business response:
Dear Francisco, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Managemen
Bad
Fair
Fair They should have better breakfast for that high price. Fix the elevator. They don't have sheets in the room for the sofa-bed. It was clean and quiet.
Business response:
Rodrinelly, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Also, we are sorry for the disappointment you had with our grab-and-go breakfast. We hope we will have another chance to provide you with the excellent servi... read more
Fair Hallways had an awful smell. Exercise room was closed. Pool was also closed-dirty. Didn't like grab- and-go breakfast. Suite was big and beds were comfortable.
Business response:
Freddy, thank you for staying with us. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue you faced in our public areas compromised your experience. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We also regret you were not able to take advantage of our pool and fitness center and also your disappointment with our complimentary grab-and-go breakfast. We encourage you to try us aga... read more
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.