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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel gave my room.away at 3pm.and didn't tell me till 11pm whwn I called back the 2nd timw.to tell This hotel is trash! I made reservations a week in advance. Friday, February the 24th, the day I was supposed to check in, I called them at 5pm to tell them i would have a late arrival that night. I was told no problem. At 10:45pm I called 40 miles out to tell them i would be there in a few and was told that they had no more rooms. The clerk said she was waiting for me to call since 3pm because the cleaning lady left at 3 and ... read more
Business response:
Dear Eric8001, Thank you for sharing your reviews with us. We are sorry for your experience at our hotel. Please allow us to look into the matter and discuss it with the concerned team to know where we missed in the communication. We will follow up and ensure such incidents are never repeated. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Bad
wipe down clean, we used wipes and no dirt. but room was kinda gross besides that. it’s was outdated, old carpet, furniture, etc. too much cleaner and not washing that your shoes stick to the floors. not much
Business response:
Dear Victor, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Poor
Disappointing
Fair The smell of my room and rudeness of management Free coffee
Business response:
Dear Angelina, we are very disappointed that we fell short of your expectations and ours. We work hard to provide a clean and comfortable environment; therefore, we apologize that this issue compromised your experience. We will use your feedback as a training tool to improve the experience for future guests. Sincerely, Hotel Management
Not Satisfied Dirty, dead bolt on door didn't work, no towel or tissue holder, u professional working there. No customer service. Not to friendly. I wouldn't recommend this place for anyone. Nothing. We were very uncomfortable. Lots of bad issues.
Business response:
Dear ROSA, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Thank you for your constructive comments, as they only help us improve. Sincerely, Hotel Management
Nee mi money, this hotel not reservation for my Please need mi money return
Business response:
Dear Martinez, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.