This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It served a purpose wouldn’t stay there again Roaches Location
Business response:
Dear Alejandra, Thank you for sharing your genuine feedback. We aim to provide guests with a clean, fresh, and comfortable environment. We apologize that this was not your experience and that there were issues with the room's cleanliness. We will share this remark with our housekeeping and pest control team to ensure this is addressed appropriately. We appreciate your kind remark regarding our convenient location. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you for bei... read more
Bad They need clean ,the pool it’s close staff smoke in the property Nothing . From the moment you walk in it smells super bad, the bathroom had mold. Breakfast included is false, they only have coffee, granola bars. That Can be a welcome
Business response:
Dear Maria, Thank you for reviewing your stay. We aim to provide a fresh, clean, and comfortable environment, and we are sorry this was not your experience. There were issues with the cleanliness of the room and the facilities. We will share this remark with the housekeeping team to ensure this is addressed appropriately. We have also noted your dissatisfaction regarding the variety of breakfast choices offered, and we will share the feedback with the concerned leaders so that they are aware of the guest’s wishes regarding t... read more
Ganz schrecklich!!! Nie wieder!!!! Das Hotel ist drecking und es stinkt, die Möbel sind sehr alt und defekt. Das Personal ist sehr unfreundlich. Der Kühlschrank hatte außen Schimmelflecken. Sämtliche Steckdosen sind kaputt, Löcher in der Wand und in den Betten und dem Sofa. Die Bettwäsche hat Flecken. Viele Flecken auf dem Teppich und im langen Flur. Im Flur liegt Müll rum. Das 3. Bett im Zimmer mussten wir selbst beziehen, nachdem wir an der Rezeption nach Bettzeug gefragt hatten. Ein Kopfkissen haben wir nach mehrmaligem N... read more
Business response:
Dear DoriDora, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
I will like my refund back and I will never stay there. It was Horrible!!!! This place needs to be closed down!!! Once I got it the elevator was nasty and trash on the floor and old dirt and mildew on the edges of the elevator. Rooms didn’t have trash cans or in bathroom. My room had holes in the wall and cabinet door was broken and just laying In cabinet. Guess had there trash out by there door, horrible place. It was Horrible. I didn’t like anything in this place.
Business response:
Dear Perez, Thank you for your recent review of your stay at our hotel. We sincerely apologize for your disappointing experience. Your feedback is deeply concerning, and we're committed to investigating and addressing the issues you've raised. The conditions you described are not reflective of our usual standards. We apologize for the lack of cleanliness and maintenance you encountered, and we're taking immediate steps to rectify these matters. If you made a reservation through a third-party, prepaid booking site, you must m... read more
Poor The cleaning wasn’t good The building was not clean enough and the room Didn’t satisfied my expectations, as soon as I got the room I decided to Leave and cancel my reservation
Business response:
Dear JAIME, Thank you for sharing your feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope you will give us another opportunity to provide a better experience. Thank you. Sincerely, Hotel Management
Fair
Would not stay again The bed was the worst bed I’ve ever slept in and the pillow was flat. The a/c didn’t work properly and it was hot The staff was nice and welcoming
Business response:
Dear Amber, Thank you for your review, and we are glad you found our staff friendly and welcoming. However, we do apologize for the issues with maintenance during your stay. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We will address the issue to prevent it from happening again. We hope you will stay with us again so we can show you our commitment to outstandi... read more
Filthy room with no toilet paper, no customer service to help remedy problems Service, cleanliness, loud, bedding, kitchen. Broken furniture. NA
Business response:
Dear Jai, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Fair The bed was uncomfortable and no blanket Kitchenette
Business response:
Dear Leslie, Thank you very much for taking the time to review our hotel. Although you were satisfied with the kitchenette, we are disappointed we did not meet all of your expectations. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.