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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Staff and facilities Location and room space
Business response:
Dear Eduardo, We appreciate you taking the time to tell us about your stay. We are pleased you liked our location and the comfort of the spacious rooms. However, we are very sorry you were unhappy with our service and facilities. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your area visit and valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience. Sincerely, Hotel Management
Fair
Bad
Fair It wasn't the cleanest place I've stayed. The floor had definitely not been swept in a long time.
Business response:
Dear McKenzie, Thank you for staying with us and providing your candid review. Our team strives to deliver a clean and comfortable suite for every guest. And we are genuinely sorry for failing to meet your expectations. We follow the most rigorous industry standards regarding our hotel's cleanliness and upkeep, and the issues you described are unacceptable. Therefore, we appreciate you bringing these concerns to our attention so we can address them. We hope you will accept our sincere apologies for the inconvenience. It was ... read more
Hotel gave my room.away at 3pm.and didn't tell me till 11pm whwn I called back the 2nd timw.to tell This hotel is trash! I made reservations a week in advance. Friday, February the 24th, the day I was supposed to check in, I called them at 5pm to tell them i would have a late arrival that night. I was told no problem. At 10:45pm I called 40 miles out to tell them i would be there in a few and was told that they had no more rooms. The clerk said she was waiting for me to call since 3pm because the cleaning lady left at 3 and ... read more
Business response:
Dear Eric8001, Thank you for sharing your reviews with us. We are sorry for your experience at our hotel. Please allow us to look into the matter and discuss it with the concerned team to know where we missed in the communication. We will follow up and ensure such incidents are never repeated. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Bad
wipe down clean, we used wipes and no dirt. but room was kinda gross besides that. it’s was outdated, old carpet, furniture, etc. too much cleaner and not washing that your shoes stick to the floors. not much
Business response:
Dear Victor, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Poor
Disappointing
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.