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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad I travel to Austin from another city weekly for employment purposes.I get off work at 12:30am. When I arrive, it is approximately 1:00am-ish. Door is locked, can't access with key card because of malfunction with the door. Had to call the main number for someone to let me in because there is no phone on the wall to contact the front desk. Complained to the "manager " and her attitude is so foul, it's as if she reincarnated Regan from the Exorcist. I had a seriously case of indigestion from the experience, even today. Tha... read more
Business response:
Dear Regina, thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from one of our staff. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management
Very Poor Dirty and uncomfortable pullout couch, the floors were a little dirty/needed upkeep and the halls smelled. The kitchen was falling apart with nothing in it not even a way to make tea or coffee and the refrigerator had food still left in it. There were no extra linens or blankets for couch. It looked like it was in the middle of renovation or was left unfinished. Unfortunately our check-in clerk only gave us room access till 1159 that night so we did not have access to any doors other than the front when we came bac... read more
Business response:
Dear Faith, thank you for being our guest. Although what you experienced with us this time is not typical, please accept our apologies that your suite was not to your expectations. Our housekeeping and maintenance team are already at work to ensure the same issues are not encountered with future guests. To ensure cleanliness, the kitchenware of your suite is available at the front desk and delivered to your suite as per request. We are sorry if you were not aware of the same. Our front desk staff is always available to make ... read more
Poor
Bad
One of the worst experiences I have had traveling, I Would not recommend to anyone. Not a good place to stay. Need better staff and better management. Place needs to be renovated and cleaned thoroughly. Nothing at all.
Business response:
Dear Melody, it isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is vital to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Fair The room offers a widow that opens
Business response:
Dear Argueta, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Dingy and delapitated Bathroom felt like a dungeon. I had to use one of the bedside lamps for additional lighting and even that wasn’t enough. Furniture was old and dilapidated, felt like an old dingy dorm room. The lobby smelled like weed, and the hallway smelled like moth balls. Staff was friendly but were obviously understaffed and overwhelmed.
Business response:
Dear Guest, we appreciate you being our guest and sharing your observations. We are grateful for the feedback, as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
place seems neglected! Bath towels rather small, rooms are run-down, musty. No vending machines or ice on the premises! Staff somewhat complacent and slow, front desk always took a long time to tend to people in lobby! location
Business response:
Dear Francisco, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Managemen
Bad
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.