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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
place seems neglected! Bath towels rather small, rooms are run-down, musty. No vending machines or ice on the premises! Staff somewhat complacent and slow, front desk always took a long time to tend to people in lobby! location
Business response:
Dear Francisco, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Managemen
Bad
Fair
Fair They should have better breakfast for that high price. Fix the elevator. They don't have sheets in the room for the sofa-bed. It was clean and quiet.
Business response:
Rodrinelly, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Also, we are sorry for the disappointment you had with our grab-and-go breakfast. We hope we will have another chance to provide you with the excellent servi... read more
Fair Hallways had an awful smell. Exercise room was closed. Pool was also closed-dirty. Didn't like grab- and-go breakfast. Suite was big and beds were comfortable.
Business response:
Freddy, thank you for staying with us. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue you faced in our public areas compromised your experience. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We also regret you were not able to take advantage of our pool and fitness center and also your disappointment with our complimentary grab-and-go breakfast. We encourage you to try us aga... read more
Never again will I stay at that extended stay The whole experience There was no breakfast
Business response:
Thank you for choosing us during your visit to our area. We regret not meeting some of your expectations. Thank you for sharing your valuable feedback as we are continually striving to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit whenever you return to the area. Sincerely, Hotel Management
Will not stay again. I had to ask for coffee maker and coffee, few things to make us feel special. Bed was comfortable Breakfast was a let down. Very few choices, and there was no hot offers.
Business response:
Sherry, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Fair
sujo, fedido, longe de tudo tudo nada
Business response:
Gabriela, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.