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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t recommend this hotel smellly, dirty, hairs in the bed nothing
Business response:
Ruben, thank you for taking the time to share your feedback. We apologize for the disappointing experience you had with us and for the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, ... read more
Sucked No smoke detector, ( just wires where 1 had been,) or bar lock on room door. Only 4 wash cloths & 4 hand towels. My husband went to ask for bath towels, the woman acted suspicious, asked if he was sure. Said they don't provide towels unless exchanging dirty for clean. But then gave 4 bath towels. MIssing electrical outlet cover by bed. No glass shades over light fixture above desk or bathroom. Missing drawer in chest.Curtain missing hooks, top corner hanging down.Bathroom faucet hot/cold backwards. Kitchen. dishwasher... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Bad Had roaches Had roaches
Business response:
Adrianna, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Since... read more
Poor
Owners do NOT care for the place Elevator did not work, they put us in the third floor, we are 60 and 64. Hall and stairs are have not seen a mop and a broom in weeks. They really stink. People on the front desk very friendly and the do the best.
Business response:
Victor, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Poor
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.