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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair se sentia muy sucio el local El Cafe bueno y es todo
Business response:
Dear Mtz, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
It was ok. We had to wait for our room to be ready as check in time was 3pm and we arrived 430pm. We were told we would need to wait an hour and a half for our room to be ready due to shortage of housekeepers.This room was booked and paid for weeks in advance, so it was a matter of poor management and time management.There was a musty smell in the room and throughout the hotel. Grab and Go breakfast, muffins, cereal bars, oatmeal and coffee.
Business response:
Dear Whitcomb, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Fair Todo la estufa no calentó mucho y no limpiaban tenías que ir a llevar las toallas para poder tener otra y la regadera no tiraba agua tenía fuga y también tenías que sacar tu la basura y pedir más papel de baño y bolsas de basura lo único que está bien es que estaba sercas del sentro Nada
Business response:
Dear Flores, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincere... read more
Never again breakfast was given but just a granola bar. The fridge opens on the opposite side. Smelled like mildew everywhere, had bugs in the bathroom. Tv was so small and dark facing the wall literally had to move the whole stand it was just horrible stay. Nothing about the stay besides the nice lady at the front.
Business response:
Dear Lissette, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Please be assured we will address the concerns mentioned with the team. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Bad
dirty, without a insult this is the worst hotel I’ve ever stayed at and I’ve stayed at a lot but the staff was soooo nic dirty unsatsfied
Business response:
Dear Rosalind, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Bad I travel to Austin from another city weekly for employment purposes.I get off work at 12:30am. When I arrive, it is approximately 1:00am-ish. Door is locked, can't access with key card because of malfunction with the door. Had to call the main number for someone to let me in because there is no phone on the wall to contact the front desk. Complained to the "manager " and her attitude is so foul, it's as if she reincarnated Regan from the Exorcist. I had a seriously case of indigestion from the experience, even today. Tha... read more
Business response:
Dear Regina, thank you for your review of our hotel. We hope you will accept our apologies for the level of service you received from one of our staff. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management
Very Poor Dirty and uncomfortable pullout couch, the floors were a little dirty/needed upkeep and the halls smelled. The kitchen was falling apart with nothing in it not even a way to make tea or coffee and the refrigerator had food still left in it. There were no extra linens or blankets for couch. It looked like it was in the middle of renovation or was left unfinished. Unfortunately our check-in clerk only gave us room access till 1159 that night so we did not have access to any doors other than the front when we came bac... read more
Business response:
Dear Faith, thank you for being our guest. Although what you experienced with us this time is not typical, please accept our apologies that your suite was not to your expectations. Our housekeeping and maintenance team are already at work to ensure the same issues are not encountered with future guests. To ensure cleanliness, the kitchenware of your suite is available at the front desk and delivered to your suite as per request. We are sorry if you were not aware of the same. Our front desk staff is always available to make ... read more
Poor
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 858 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.