This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean the staff was nice. Also I had asked to not be near an exit door which they honored. The only issue was the bed was really uncomfortable. My boyfriends back hurt so bad and he had been waking up and moving around from 3am until he couldn’t take it anymore and left around 6/6:30am.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our super clean rooms and friendly staff but we are so sorry to hear that our beds were not comfortable for you and your boyfriend. We apologize for this great inconvenience.
Check in was easy. Staff was friendly and courteous. Room was clean, quiet and comfortable.
Business response:
Thank you for the outstanding review. We are delighted that you had a smooth check-in and wonderful stay with us. We appreciate the compliments about our super clean rooms and to our staff and we cannot wait to see you again soon!
Business response:
We love to see a top rating like this! Thank you!!
Everything was fine until we saw roaches in the room. There is no room service or at least no one whent to get the trash put new towels etc.
Business response:
Thank you for your thoughtful review and details. We wish we had made a more pleasantly memorable impression on you and hope we can welcome you back for a truly wonderful stay with us.
Okay Sheets were kind of gross and stained. Didn’t feel comfortable sleeping on them. The place was subpar. You get what you pay for.
Business response:
I'm so sorry to hear this. We strive to be a great place at a great price and it sounds like we let you down. I hope you'll consider giving us another opportunity to truly impress you at your next visit.
Business response:
We appreciate this great 8 out of 10 rating. Thank you!
Adequate for my needs. Clean and location good.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Business response:
We're so glad you enjoyed a comfortable stay. Thank you for the 4-star rating.
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us!
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,104 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.