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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable Nice location the rooms are clean. Only complaint is there’s No breakfast or snack area just a overpriced vending machine but 711 is a couple minute walk so no big deal
Business response:
Thank you for staying with us and we appreciate your comments, Sheldon. We’re so glad you enjoyed your stay. About breakfast, WoodSpring Suites can provide the best value possible by not charging our guests for amenities offered by more traditional hotels. We are proud to offer a kitchen in every room at all hotels nationwide. Many guests love being able to prepare meals in their rooms. We look forward to seeing you at a WoodSpring Suites or Signature hotel again soon.
Absolutely Fabulous My husband and I are very excited about this hotel. It's the first affordable economy extended stay hotel, that is 5 star all the way, from check to check out and everything in between. We have stayed at hundreds of hotels and motels around the world, in our extensive travels and This one is truly amazing. The staff and manager are the best thing about this place.😁😃😉
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
I liked the size of the rooms 323 square feet i didn't like there was no breakfast included
Business response:
Thank you for staying with us and we appreciate your comments, Michael. We’re so glad you enjoyed your stay. About breakfast, WoodSpring Suites is able to provide the best value possible by not charging our guests for amenities offered by more traditional hotels. We are proud to offer a kitchen in every room at all hotels nationwide. Many guests love being able to prepare meals in their rooms. We look forward to seeing you at a WoodSpring Suites or Signature hotel again soon.
Friendly staff rooms were very clean just overall a great experience and great location where I was visiting for the weekend
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay, Takiya! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
The location is great is you need to stay in North West Austin.
Business response:
Thank you for letting us know how we came across to you. We hope your overall stay met your needs and that you'll come again to see our improvements.
Painfully slow check in The check-in process for all of these Hotel chain is slow as molasses. Every person behind the desk doesn't look like they know what they're supposed to do. I booked one location online and when I got there they said they didn't have any clean rooms because of a housekeeping shortage. So I booked a different woodspring Suites. I drove there and the check-in process was painfully slow. Doesn't look like the staff at any of these places has the tools to do their job well or they're not trained properly.
Business response:
Thank you so much for your detailed and valuable review of your time with us, Robert. We can't tell you how disappointing it is to see that you experienced so many delays with your check-in. We know how important efficiency is during your travels and we are so sorry that we fell short in this area. We can assure you that we will address this concern with our front desk staff to ensure that the proper procedures are being followed for all our future guests.
Business response:
We appreciate this great rating and we are so glad you chose to stay with us. Thank you!
Over all a pretty affordable place. Staff is nice, and provides stuff when needed.
Business response:
We are so thrilled to see that our hardworking and friendly staff was able to accommodate your needs during your time with us! Thank you so much for sharing this!
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,089 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.