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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us! We appreciate this great rating.
Business response:
Thank you for the wonderful rating!
Business response:
We so glad you had a good stay with us!
Great for the low cost! It’s clear the staff is trying very hard to keep the hotel clean. Room was perfectly serviceable, no complaints.
Business response:
We are delighted that you've had a nice stay and took some time to let us know. Thank you, Scott!
Business response:
We are so glad you had a comfortable stay with us. Thank you for the good rating.
To expensive Hotel was way over priced. Beds were hard and cheap. Pillows small and flat. Thank goodness i always travel with an extra pillow.
Business response:
Thank you for your feedback. We are sorry to hear that our beds and pillows did not meet your expectations and were uncomfortable for you. We are hope your overall experience was a positive one and we enjoyed having you here.
Business response:
We appreciate this wonderful rating and thank you for staying with us!
The room was clean the staff was nice. Also I had asked to not be near an exit door which they honored. The only issue was the bed was really uncomfortable. My boyfriends back hurt so bad and he had been waking up and moving around from 3am until he couldn’t take it anymore and left around 6/6:30am.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our super clean rooms and friendly staff but we are so sorry to hear that our beds were not comfortable for you and your boyfriend. We apologize for this great inconvenience.
Cons: Weed smoke being continually noticed, toilet never stopped running even after being "fixed by maintenance", housekeeping would never show up & i had to request it multiple times (i stayed from late Nov 18 - early July 19, no gaps) as i was never on the schedule, roaches, noisy neighbors (even after multiple complaints to the front desk), keycards always died early, the black young male front desk attendant always had a body odor smell to him, and police showing up weekly for something (i could see them out my window al... read more
Business response:
Thank you for staying with us and for providing this feedback. I'm so sorry to hear that you had several disappointments during your time with us and I apologize for these inconveniences. We especially appreciate hearing from guests who have been with us for a longer period of time so we can always be improving what we offer.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.