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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The main complaint i have is that the room didn't have any trash cans, and the floor felt like it hadn't been properly cleaned. But the staff wad very friendly, courteous, and eager to help.
Business response:
Thank you for the thoughtful comments. We're glad you had a good stay but so sorry to hear about missing trash cans in your room and the condition of the floors. We apologize for the inconvenience this caused you and hope to see you again.
Business response:
Thank you for this awesome rating AND for staying with us!
Business response:
Thank you for staying with us! We appreciate this wonderful rating.
Business response:
Thank you for staying with us! We appreciate this great rating.
Business response:
Thank you for the wonderful rating!
Business response:
We so glad you had a good stay with us!
Great for the low cost! It’s clear the staff is trying very hard to keep the hotel clean. Room was perfectly serviceable, no complaints.
Business response:
We are delighted that you've had a nice stay and took some time to let us know. Thank you, Scott!
Business response:
We are so glad you had a comfortable stay with us. Thank you for the good rating.
Cons: Weed smoke being continually noticed, toilet never stopped running even after being "fixed by maintenance", housekeeping would never show up & i had to request it multiple times (i stayed from late Nov 18 - early July 19, no gaps) as i was never on the schedule, roaches, noisy neighbors (even after multiple complaints to the front desk), keycards always died early, the black young male front desk attendant always had a body odor smell to him, and police showing up weekly for something (i could see them out my window al... read more
Business response:
Thank you for staying with us and for providing this feedback. I'm so sorry to hear that you had several disappointments during your time with us and I apologize for these inconveniences. We especially appreciate hearing from guests who have been with us for a longer period of time so we can always be improving what we offer.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,141 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.