This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Painfully slow check in The check-in process for all of these Hotel chain is slow as molasses. Every person behind the desk doesn't look like they know what they're supposed to do. I booked one location online and when I got there they said they didn't have any clean rooms because of a housekeeping shortage. So I booked a different woodspring Suites. I drove there and the check-in process was painfully slow. Doesn't look like the staff at any of these places has the tools to do their job well or they're not trained properly.
Business response:
Thank you so much for your detailed and valuable review of your time with us, Robert. We can't tell you how disappointing it is to see that you experienced so many delays with your check-in. We know how important efficiency is during your travels and we are so sorry that we fell short in this area. We can assure you that we will address this concern with our front desk staff to ensure that the proper procedures are being followed for all our future guests.
Business response:
We appreciate this great rating and we are so glad you chose to stay with us. Thank you!
Over all a pretty affordable place. Staff is nice, and provides stuff when needed.
Business response:
We are so thrilled to see that our hardworking and friendly staff was able to accommodate your needs during your time with us! Thank you so much for sharing this!
cleanliness, promptness and availability of staff I will be back
Business response:
What a wonderful rating! We are so happy to see that you enjoyed your time with us!
Business response:
Thank you so much for this great rating! So happy that your stay with us was a comfortable on, Dawnell.
Business response:
Thank you for rating our hotel. We’re so glad you had a good stay with us.
Business response:
Thank you for this grand rating – we are so pleased to know you enjoyed your stay with us!
Business response:
Thank you for the good rating. We're glad you had a pleasant stay with us.
I had to use a phone in the lobby to call someone to get checked in. Took awhile for someone to get there. Room was very cheaply constructed but clean. Horrible bed with only sheet and light blanket. No comforter. Only 2 towels and 2 washcloths -no hand towel in bathroom or at kitchen sink. Clean room and building but won't be staying there again.
Business response:
We are glad that our super clean room impressed you and we appreciate your thoughtful review. We are disappointed to hear that we did not earn your recommendation. We hope your future travels are truly wonderful ones that bring you back to us someday.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,141 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.