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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stanley & Twyla were both wonderful but room wasn't clean, over priced amenities and Internet never worked after purchasing. Room size unexpectedly small for extended stay hotel.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Carpets are dirty and smoking smell through out the hotel.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
This was one of the worst rooms i've stayed at. would not recomend it to anyone.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Vacation We stayed two weeks. Check in took to long. The desk Clark want proof we pre paid on Expedia. I showed him my e-mail receive but he would except that. We had to call discover and have them tell him the hotel was paid. I was so mad. Garbage truck comes every three days at 3am so we were woken up each time.
Business response:
We're sorry to hear about your check-in woes. We recently went through a software change, so hopefully this type of problem will no longer exist. We hope you will reconsider staying with us in the future.
No hospitality. The hotel has a nice appearance, but they offer no amenities and no breakfast. You have to pay for everything at an extra cost. The room was never cleaned and we couldn't get in our room for at least about hour because the key didn't work and the staff wasn't available in the afternoon. The price is overrated for the service you get. The hotel staff is never available for fresh linen or toilet paper. Another tenant that was staying there said they're never at the front desk.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Ripoff - do not book there! I booked a 3 nights stay at this hotel via Expedia to attend the SXSW festival. After a long flight with my child, I was told upon arrival that although I had a proper confirmed reservation, they would not honor it as they decided to sell the room at a higher rate to someone else and were now full. They did not offer any alternative and left us looking for another accommodation on our own, which was a challenge due to the young age of my child, the lack of knowledge of the city and the lack of ava... read more
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Hotel did not live up to expectations I did not feel that the accomodations were worth the price. I was there from the afternoon of the 17th of Jan until the morninf of the 7th of Feb and my sheets were changed once. I was disappointed that linens were to be changed every 2 weeks, they were changed on the 22nd and did not get changed the second week because I was only staying one more week. The Internet was down for everyone for the first week I was there and I was never able to connect to the Internet. I have bandages on on... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.