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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not even if its free. No one answers the phone (when I called to confirm reservation, to request assistance with rowdy neighbors at 3am, when inquiring about laundry; you have to catch them when they are willing to help.) Paper thin walls. Inconsistent policies/procedures. Ridiculously impractical/inconveinent laundry system. Poorly equipped amenities (stoves but no pots and pans due to them being on"back order"). No curtains over windows. Hypodermic needles scattered through parking lot. Room key never worked on doors withi... read more
Sketchy neighborhood, room reeked of cigarettes The room was clean but smelly. The neighborhood was sketchy. If this hotel had been $35-$50 I would have been fine with it but my mom paid $100 to spend a night here and it was definitely NOT worth the money.
Not worth it. The room is extremely small. It is ok for a last minute trip, but found roaches in the bathroom!
Never stay again The place smelled like cigarettes old air and people must have been cooking dog meat.
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Disappointed Customer !!! The female staff was very rude and not very helpful, also room & bed sheets & towels had to be cleaned and changed by guest themselves. Rooms were cleaned every two weeks. I have stayed at three Value Place Motels and I was dissatisfied with two of the Motels because of staff and lack of cleaning !!!
Business response:
Thank you for rating our hotel.
Check in wait over 40 minutes. Libby open certain hours.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
This is not a hotel this place does not even offer soap or shampoo must pay extra for maid services no coffee machine in room or front office areas no computer or print room NOT EVEN A ICE MACHINE ON PROPERTY No late check in this place is a dump never ever again will I be found in a dump like this.
Business response:
We are an extended stay hotel so we do things a little differently. We are able to keep our rates affordable by allowing guests to only pay for the services they need or want. We have full size refrigerators with ice trays in them so you always have ice available in your room. We do wish you the best.
Business response:
Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.