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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woodsprings STINKS Room was super clean but the whole place smelled inside the room and the halls.
Business response:
Thank you for taking a moment to review our property. I do apologize for the odor and will work diligently to control from future guests.
Business response:
We appreciate you as a guest and your review. Thank you.
Business response:
We appreciate your review.
Noisy and bad service Took 20 minute before anyone came to open the front office. The walls are very thin. You can hear people walking on the floor above. People were walking on the floor above us literally all night. The bed was small.
Business response:
Thank you for a moment to review the property. While I see you had an unpleasing experience, I know we can provide you with the quality sleep you expect and deserve. Please consider us again in the future.
I really wish I did not stay here... There was no one at the front desk to assist upon arriving to check in. There was a bad odor throughout the building. My room honestly had me feeling ill when I awoke. I am so upset and did not sleep comfortably. My bed sheets were stained and dirty. I asked the front desk for new ones and double layered the bed. The restroom toilet top seat was dirty and so were the restroom counters. I arrived extremely exhausted only to leave from here still extremely exhausted.
Business response:
Thank you for taking a moment to review our location. We will further investigate your issues.
unsatisfied I wont stay here again.
Business response:
Thank you for your comments.
Not good at all The hotel had bed bugs. We took pictures and everything. Woke up the next morning with bites all over. The staff were helpful and nice but bed bugs is the last thing you want at a hotel
Business response:
Thank you for taking a moment to discuss your issues. Please feel free to reach me for further conversation.
The management is the problem with this place. Everything I get at any other Woodspring location is against the rules or an extra charge here.
Business response:
I'm sorry you didn't receive a consistent experience. We'll speak with the general manager and see what's going on. I hope you'll continue to choose WoodSpring Suites for your lodging needs.
Horrible experience First off we got there and there was no room ready for us. Then the second night they had some trouble since we had reserved the room through orbitz/Expedia. No house keeping the entire time we were there. And to top it all off I was charged twice for my stay. Also when checking out, there was no receptionist to take out keys or talk to about being charged twice. Horrible stay to say the least. Never going back to any of the WoodSprings hotel.
Business response:
Thank you for your comments.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.