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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tv did not work and they was no room service.
Business response:
Dear Jose, We sincerely apologize for the inconvenience you experienced during your stay. A properly functioning TV is an important part of a comfortable stay, and we regret that this was not the case for you. We will address this issue with our team to ensure it is resolved. Additionally, while our property does not offer traditional room service, our team is available to assist with any requests to make your stay more comfortable. Your feedback is greatly appreciated, and we will use it to improve our guest experience movi... read more
I've never stayed at a worst Hotel in my life. They make you pay $2 for barh towel exchange and 50 cent if you need a toilet paper roll. Also, they only clean rooms every 14 days(2 weeks) The Staff however was nice and friendly.
Business response:
Dear DuBois,Thank you for taking the time to share your feedback. We are happy to know that our staff’s thoughtful services enhanced your experience during your time here. However, we sincerely apologize for the service issues you experienced during your stay. We will share your concerns in detail with our housekeeping team and appreciate your input regarding the prices of the towels as well. We regret to know we did not meet your expectations and would like to assure you all your concerns will be addressed appropriately. We... read more
Unhelpful staff
Business response:
Dear Guest,Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. We will address this with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the cit... read more
Property cancelled my reservation though I sent message that we will be arriving after checkin hours
Business response:
Dear Rajesh, We strive to create an exceptional, memorable experience for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visi... read more
Not clean Not clean
Business response:
DearDemetrius,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.