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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property cancelled my reservation though I sent message that we will be arriving after checkin hours
Business response:
Dear Rajesh, We strive to create an exceptional, memorable experience for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visi... read more
Not clean Not clean
Business response:
DearDemetrius,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Sucked Couldn’t make noise pass 9 pm had to throw our own trash or get a fee added. Charged for clean towels. Had a system wide reset of all locks around 8 pm. Not a 24 hour desk
Business response:
Dear Michael, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occas... read more
THEY LOCKED THE DOORS AND NO ONE ANSWERED AND I COULDNT GET IN
Business response:
Dear Tress, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back, we welcome the opportunity for you to stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Advertised as new hotel, but the floors are completely missing, the roof tiles are missing, the hotel stinks terribly bad like rotten meat. There was no soaps the drink vending machine is broken, they charge $2 for extra towels. Someone tried to come Into my room multiple times. Over all terrible experience
Business response:
Dear Madison, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Si... read more
Out of all the hotels I’ve been to I was not expecting to be charged two dollars for towels every other hotel Holiday Inn, La Quinta, Marriott never charged me two dollars for towels.
Business response:
Dear Olivia, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management
Son unos estafadores hice mi reservación por medio de EXPEDIA no podía llegar a tiempo para registrarme y llamé que llegaría tarde para que por favor me mantuvieran mis reservaciones activa y no les importó me colgaron el teléfono me comuniqué con EXPEDIA y tampoco me solucionaron nada me robaron tres días de reservación
Business response:
Dear Yender, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. Please note that any financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Thank you.Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.