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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Después de bajar para comentar acerca de unas cucarachas en el cuarto, la encargada subió a tocar fuertemente y abrió la puerta mientras yo me bañaba.
Business response:
Dear Francisco, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and privacy are of utmost importance to us, and we deeply regret any disturbances you encounter. Rest assured, we'll address this issue with our team to ensure it doesn't happen again. If you have any more concerns or want to discuss your stay further, please feel free to reach out. Your feedback helps us enhance our services, and we hope to provide you with a more p... read more
I found the room crawling with cockroaches overnight. I told them in the morning. I was told it would handled, that evening on my return it was still crawling. I did not continue my stay.
Business response:
Dear Patricia, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you ... read more
Roach Hotel I don't think it's fair the roaches stay free but I am paying for all the extra amenities! Spray for the bugs!!!
Business response:
Dear James, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you ... read more
Most staff members were rude and not helpful. One staff member, Cheletha, was absolutely wonderful, very helpful with a bright and welcoming disposition. The bed was creaky and uncomfortable. We will never stay here again.
Business response:
Dear David, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. However, we appreciate you mentioning Cheletha and how helpful she was in making your visit perfect. She will be pleased to know that you acknowledged her in the review. We appreciate you choosing our hotel, and we hope yo... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.