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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refund needed Key card machine was down. Front desk rep had to go open my door. Room smelled like smoke as soon as I walked in. The restroom was dirty. Look like mud in tub. There was hair and stain on sink. There was a dead small roach in the sink!! Toilet bowl looks dirty.
Business response:
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. If you have any queries regarding this, please don't hesitate to reach out to us at the hotel. We hope you... read more
Paid for room with pullout couch and breakfast included room didn't have either what it did have was mold, roaches, bed bugs, a caving in ceiling, rude staff, the room was dirty, no house keeping I want a refund
Business response:
Dear Jillian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Noone was there
Business response:
Dear Christy, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests; hence regret the inconvenience experienced. This type of feedback is not typical of the remarks we usually receive, so we apologize for what transpired. Thanks again for your valuable feedback, and we hope you will give us another opportunity ... read more
Had a very late check in, with no one to help me get into my room
Business response:
Dear evelyn, Thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management
Messed around in Roundrock I arrived at 7pm only to be told they canceled my reservation because of maintenance issues handed me a cancelation paper that stated due to walk in overbooking and sent me down the road to another Extended stay and that they made arrangements fo me and my family to stay there. When i got there and handed the document to the night manager and explained what they told me she said im tied of them doing this to me your the 11th person sent here and I cant let you stay here because I cant get paid unle... read more
Business response:
Dear Gene, It was disappointing to read your comments concerning your experience with our hotel during check-in. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback and hope to h... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.