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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a trash place to stay! Will never recommend to anyone. No one was there at checkin for 20 mins no WiFi no iron and no towels were dirty bed had a smell to it and so noisy
Business response:
Dear amandeep, We are deeply sorry to learn about your recent stay at our hotel. We understand your dissatisfaction with the issues you encountered, such as the extended check-in time, Wi-Fi, iron, and towel availability, as well as the room cleanliness and noise levels. This is far from the standard of service we aim to provide. Please know that your feedback is invaluable to us, and we are addressing your concerns within our team to ensure we enhance our services and facilities. We genuinely hope you will consider giving u... read more
Everything is extremely sketch about this place from locks on doors not working to literal drug deals goin on and I was terrified to leave me car in the parking lot cause it felt like it would get broken into at any time
Business response:
Dear Cory, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I understand that it may be hard to keep a hotel clean when it has mini kitchens. However, routine maintenance should be done to keep things like roaches down. The mattresses were hard. The fact that they make you pay to have clean towels is ridiculous. Hotel staff was rarely at the desk if you needed something or had a question. You have to take your own trash out or you are charged. The room floor was filthy. We stayed walking around in slippers or something because if not your feet would surely be black. In a pinch I can ... read more
Business response:
Dear Shamika, We appreciate your feedback and understand your concerns. Maintaining cleanliness is a top priority for us, and we apologize for any inconvenience you experienced. We will use your feedback to continually improve our services. We hope you had an overall comfortable stay, and if you choose to stay with us again, we'll work hard to provide a more satisfying experience. Your comments are valuable, and we aim to exceed your expectations in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management
Refund needed Key card machine was down. Front desk rep had to go open my door. Room smelled like smoke as soon as I walked in. The restroom was dirty. Look like mud in tub. There was hair and stain on sink. There was a dead small roach in the sink!! Toilet bowl looks dirty.
Business response:
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. If you have any queries regarding this, please don't hesitate to reach out to us at the hotel. We hope you... read more
Paid for room with pullout couch and breakfast included room didn't have either what it did have was mold, roaches, bed bugs, a caving in ceiling, rude staff, the room was dirty, no house keeping I want a refund
Business response:
Dear Jillian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Noone was there
Business response:
Dear Christy, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests; hence regret the inconvenience experienced. This type of feedback is not typical of the remarks we usually receive, so we apologize for what transpired. Thanks again for your valuable feedback, and we hope you will give us another opportunity ... read more
Had a very late check in, with no one to help me get into my room
Business response:
Dear evelyn, Thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.