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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found the room crawling with cockroaches overnight. I told them in the morning. I was told it would handled, that evening on my return it was still crawling. I did not continue my stay.
Business response:
Dear Patricia, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you ... read more
Roach Hotel I don't think it's fair the roaches stay free but I am paying for all the extra amenities! Spray for the bugs!!!
Business response:
Dear James, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you ... read more
Most staff members were rude and not helpful. One staff member, Cheletha, was absolutely wonderful, very helpful with a bright and welcoming disposition. The bed was creaky and uncomfortable. We will never stay here again.
Business response:
Dear David, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. However, we appreciate you mentioning Cheletha and how helpful she was in making your visit perfect. She will be pleased to know that you acknowledged her in the review. We appreciate you choosing our hotel, and we hope yo... read more
What a trash place to stay! Will never recommend to anyone. No one was there at checkin for 20 mins no WiFi no iron and no towels were dirty bed had a smell to it and so noisy
Business response:
Dear amandeep, We are deeply sorry to learn about your recent stay at our hotel. We understand your dissatisfaction with the issues you encountered, such as the extended check-in time, Wi-Fi, iron, and towel availability, as well as the room cleanliness and noise levels. This is far from the standard of service we aim to provide. Please know that your feedback is invaluable to us, and we are addressing your concerns within our team to ensure we enhance our services and facilities. We genuinely hope you will consider giving u... read more
Everything is extremely sketch about this place from locks on doors not working to literal drug deals goin on and I was terrified to leave me car in the parking lot cause it felt like it would get broken into at any time
Business response:
Dear Cory, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I understand that it may be hard to keep a hotel clean when it has mini kitchens. However, routine maintenance should be done to keep things like roaches down. The mattresses were hard. The fact that they make you pay to have clean towels is ridiculous. Hotel staff was rarely at the desk if you needed something or had a question. You have to take your own trash out or you are charged. The room floor was filthy. We stayed walking around in slippers or something because if not your feet would surely be black. In a pinch I can ... read more
Business response:
Dear Shamika, We appreciate your feedback and understand your concerns. Maintaining cleanliness is a top priority for us, and we apologize for any inconvenience you experienced. We will use your feedback to continually improve our services. We hope you had an overall comfortable stay, and if you choose to stay with us again, we'll work hard to provide a more satisfying experience. Your comments are valuable, and we aim to exceed your expectations in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.