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1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. I stayed on the ground floor, i did not feel safe as there were always people hanging about in the corridor, one even had one of those electronic ankle bracelets on, i think it must be used for social housing as well. Bed was comfortable, but no crockery, no cups, no kettle, no pots or pans or knives, forks and spoons, so unless you actually live there, and people do, the hob is pointless. Weekend attracts what can only be described as undesirables trying to get in, they wait until you leave or ente... read more
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Disappointing I was VERY disappointed that the hotel didn't mention that there are no dishes/pots and pans to use in the kitchenette!! There are also no blackout curtains so when the sun comes out it blasts you in the face!! I also didn't like that I paid for Internet for the week and it only worked on one device, if I wanted to use it on my tablet I would've had to pay another $10!! The beds were VERY uncomfortable, with sandpaper sheets and super flat pillows!! The good: It was close by to many restaurants and grocery stor... read more
Business response:
We apologize for not better explaining to you what you would be receiving upon checking in. Sorry for any inconveniences you experienced during your stay. We wish you the best.
Not much of a hotel The "hotel" wasn't to far from Austin, which was good, and they had late check-in which was also good. However, the room was very small, The bed was small for two people to share. Things were broken in the room. Our room was suppose to come equipped with plates and silverware. Kind of like an extended stay place but there was nothing! Not even a coffee pot to make coffee nor a place close by to get some early in the morning. Their 1 elevater was down! This was the worst place I've ever stayed in! I defini... read more
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Clean but smoke odor was choking To me! No lamp Should have been informed on phone or website that there was a weeks min. Cost to me to stay there!!!!! Plus a $100 deposit!! That's not acceptable from Expedia!!
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
WATCH OUT THERE WERE GOOD MOMENTS AND BAD MOMENTS.(GOOD) THE ROOM WITH NICE AND CLEAN,BATHROOM,STOVE,MICROWAVE, AND THE FIG.(BAD) THERE IS 18.SOMETHING PERCENT ADD TO THE PRICE AT CHECK-END,THERE IS A DEPOSIT$100 OR MORE AT CHECK-END. YOU ROOM IS NOT CLEANED DURING A SEVEN DAY STAY,ONLY EVERY OTHER WEEK. NEW BATH TILES IF YOU CAN CATCH THE OFFICE OPEN OR SOMEONE TO ANSWER THE 500 CALLER NUMBER. THE OFFICE IS OPEN FROM 9AM-6PM MONDAY FRIDAY. IF YOU DO NOT CATCH THE OFFICE OPEN THE $100 IS ADD TO YOUR BILL.SO MY 7 DAY STAY THA... read more
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.