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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Odd. We were not impressed. There was never anyone at the front desk. When we did get someone, she couldn't find our reservation that we had made a few weeks prior to arrival. She put both rooms in the name of our employee instead of ours. ZERO housekeeping the entire 8 days, and no one around for check out. The bed was too short for my hubby who is 6ft, and a double definitely is not wide enough for 2 normal sized people. Otherwise, the shower was hot, had great pressure and the best part of the 8 days there.
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
Bad TV didn't work,ac,bad customer service, maintenance man lied about me telling him about TV and ac ,ghetto
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Not ever again Too much cost for zero service, no coffee in rooms, ridiculous extended cost for clean linens, rooms only cleaned every 7 days. Have to go to office to exchange towels and get new toilet paper. Might good for a quick overnight stay but for extended stay forget it
Business response:
We apologize for not explaining our brand to you prior to you checking in. Thank you for letting us know where we can improve and we wish you the best in your future travels.
Misleading I thought that I was getting a double bed but that's only a full size. No coffee, ice or cups. The staff goes out of the office at 11. There were strange people wandering around the halls. Very creepy. The staff was nice and kind however I would not stay there again.
Business response:
We apologize for the negative experience during your time at Value Place. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels.
Everything messy. Arrived at 10.30pm was told there is no room yet I had a confirmed reservation. I was left out on the hallway to wait I was finally given a room key at 11:56pm. I was very disappointed. The hotel next to this is very good so just go to red roof in its cheaper and better service.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
They have a hateful attitude I booked a room in advance in Round Rock. When I got to the hotel on Christmas night they told me they had overbooked the hotel and that they had no clean rooms for me. They said it would take about an hour to clean. It was close to 1 in the morning and I didn't want to go out and try to find a room, so I told them I would wait. Then they said it would take probably closer to 2 hours to clean. I got the impression my kind was not wanted there.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. We wish you the best in your future travels and hope you will give us another try.
Mala experiencia Mucho olor a cigarro y mala atención en recepción
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Staff was nice enough. Not enough laundry cards. Internet did not work with the expedia purchase. Nickle/dime you for everything else and then some......bed stiff as a board. "Value" Place? Not really.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.