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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't stay here again. We booked one location but were notifies the day we arruved that we were moved to a different location. Wr picked our original location because of an event we were attending but we didn't get a choice. We were just told we were moved to a "sister hotel." The hotel was clean and the staff were ok but they hide behind a metal window so there isn't anyone really there. The beds are thin and hard and the shower sounded like a jack hammer going off. The worst part was the walls are super thin and we co... read more
Drugs clearly being smoked in rooms and addicts walking halls.
Only stay here becuase its Cheap. If not, move on! Do not expect any kind of customer service at this hotel. From not answering phone, to having to file a credit card dispute when this hotel double charged me, lacks any kind of professionalism. Only reason to stay here is because of the price. Not that you get vaule for your money, but sometimes you just dont want to spen $100 on a room.
Value Place Stay I will never stay at this hotel again.The manager David was very rude. I was charged for local calls, and was not aware that they were not free. They don't tell you this upon check in. However, it's posted on a bulletin board in the room in very, very small writing.On top of that I was charged long distance local calls. When I questioned David about this, he tried to brush me off and say he did not know why I was charged long distance. When I demanded an explanation and a refund, he told me "I'll refund your... read more
Made reservations and they change it Made my reservation a month brefore my trip showed up and they told us they only had one full bed and no more 2 bed rooms supposivly they called us when that was a false statement . Ruined things for me and my trip had to stay in a different city because all hotels were booked . BAD BAD BAD
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Odd. We were not impressed. There was never anyone at the front desk. When we did get someone, she couldn't find our reservation that we had made a few weeks prior to arrival. She put both rooms in the name of our employee instead of ours. ZERO housekeeping the entire 8 days, and no one around for check out. The bed was too short for my hubby who is 6ft, and a double definitely is not wide enough for 2 normal sized people. Otherwise, the shower was hot, had great pressure and the best part of the 8 days there.
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
Bad TV didn't work,ac,bad customer service, maintenance man lied about me telling him about TV and ac ,ghetto
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Not ever again Too much cost for zero service, no coffee in rooms, ridiculous extended cost for clean linens, rooms only cleaned every 7 days. Have to go to office to exchange towels and get new toilet paper. Might good for a quick overnight stay but for extended stay forget it
Business response:
We apologize for not explaining our brand to you prior to you checking in. Thank you for letting us know where we can improve and we wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.