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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Misleading I thought that I was getting a double bed but that's only a full size. No coffee, ice or cups. The staff goes out of the office at 11. There were strange people wandering around the halls. Very creepy. The staff was nice and kind however I would not stay there again.
Business response:
We apologize for the negative experience during your time at Value Place. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels.
Everything messy. Arrived at 10.30pm was told there is no room yet I had a confirmed reservation. I was left out on the hallway to wait I was finally given a room key at 11:56pm. I was very disappointed. The hotel next to this is very good so just go to red roof in its cheaper and better service.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
They have a hateful attitude I booked a room in advance in Round Rock. When I got to the hotel on Christmas night they told me they had overbooked the hotel and that they had no clean rooms for me. They said it would take about an hour to clean. It was close to 1 in the morning and I didn't want to go out and try to find a room, so I told them I would wait. Then they said it would take probably closer to 2 hours to clean. I got the impression my kind was not wanted there.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. We wish you the best in your future travels and hope you will give us another try.
Mala experiencia Mucho olor a cigarro y mala atención en recepción
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Staff was nice enough. Not enough laundry cards. Internet did not work with the expedia purchase. Nickle/dime you for everything else and then some......bed stiff as a board. "Value" Place? Not really.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Never Again The pressure on the shower and the air conditioning are about the only good things here. Expensive!! front desk closed after 4pm on a Saturday?!?! There's no answer, ever, on the phone they have there for "service". Took almost half an hour to flag someone down. Beds?? Just a cot with a mattress on it. I opened the window and ended up with 2fleas on my arm. No WiFi. For the price, not even a coffee pot in the room... NEVER AGAIN.
Business response:
We apologize for the negative experience during your time at Value Place. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels.
Never again! The A/C did not operate properly. The bed was awful! Very hard and uncomfortable. Very low quality. Metal bed frame off the floor. The office closed at 4:00pm on a Saturday! Ridiculous!
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. We wish you the best in your future travels.
Don't stay here Booked a nonsmoking room. Asked to check in early because we were going to be gone all day so they gave us keys to a room on first floor. Later that night we tried to open our room and our keys didn't work. Went to front desk to get a new key and they said they had given our room to someone else!!! We got stuck in a very dirty smoking room. I have asthma and was miserable for the entire stay and they did absolutely nothing to accommodate us
Business response:
Thank you for sharing this information with us. We apologize this happened and have contacted the property to address the matter. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.