Extended Stay America Select Suites - Austin - Round Rock

Anonymous 

on Expedia

10 years ago

Never Again The pressure on the shower and the air conditioning are about the only good things here. Expensive!! front desk closed after 4pm on a Saturday?!?! There's no answer, ever, on the phone they have there for "service". Took almost half an hour to flag someone down. Beds?? Just a cot with a mattress on it. I opened the window and ended up with 2fleas on my arm. No WiFi. For the price, not even a coffee pot in the room... NEVER AGAIN. 

Not Provided 

on Expedia

10 years ago

Never again! The A/C did not operate properly. The bed was awful! Very hard and uncomfortable. Very low quality. Metal bed frame off the floor. The office closed at 4:00pm on a Saturday! Ridiculous! 

Anonymous 

on Expedia

10 years ago

Don't stay here Booked a nonsmoking room. Asked to check in early because we were going to be gone all day so they gave us keys to a room on first floor. Later that night we tried to open our room and our keys didn't work. Went to front desk to get a new key and they said they had given our room to someone else!!! We got stuck in a very dirty smoking room. I have asthma and was miserable for the entire stay and they did absolutely nothing to accommodate us 

Dennis 

on Expedia

10 years ago

You get what you pay for. I stayed on the ground floor, i did not feel safe as there were always people hanging about in the corridor, one even had one of those electronic ankle bracelets on, i think it must be used for social housing as well. Bed was comfortable, but no crockery, no cups, no kettle, no pots or pans or knives, forks and spoons, so unless you actually live there, and people do, the hob is pointless. Weekend attracts what can only be described as undesirables trying to get in, they wait until you leave or ente... read more

Anonymous 

on Expedia

10 years ago

Disappointing I was VERY disappointed that the hotel didn't mention that there are no dishes/pots and pans to use in the kitchenette!! There are also no blackout curtains so when the sun comes out it blasts you in the face!! I also didn't like that I paid for Internet for the week and it only worked on one device, if I wanted to use it on my tablet I would've had to pay another $10!! The beds were VERY uncomfortable, with sandpaper sheets and super flat pillows!! The good: It was close by to many restaurants and grocery stor... read more

Anonymous 

on Expedia

10 years ago

Not much of a hotel The "hotel" wasn't to far from Austin, which was good, and they had late check-in which was also good. However, the room was very small, The bed was small for two people to share. Things were broken in the room. Our room was suppose to come equipped with plates and silverware. Kind of like an extended stay place but there was nothing! Not even a coffee pot to make coffee nor a place close by to get some early in the morning. Their 1 elevater was down! This was the worst place I've ever stayed in! I defini... read more

Anonymous 

on Expedia

11 years ago

Clean but smoke odor was choking To me! No lamp Should have been informed on phone or website that there was a weeks min. Cost to me to stay there!!!!! Plus a $100 deposit!! That's not acceptable from Expedia!! 

KENNETH 

on Expedia

13 years ago

WATCH OUT THERE WERE GOOD MOMENTS AND BAD MOMENTS.(GOOD) THE ROOM WITH NICE AND CLEAN,BATHROOM,STOVE,MICROWAVE, AND THE FIG.(BAD) THERE IS 18.SOMETHING PERCENT ADD TO THE PRICE AT CHECK-END,THERE IS A DEPOSIT$100 OR MORE AT CHECK-END. YOU ROOM IS NOT CLEANED DURING A SEVEN DAY STAY,ONLY EVERY OTHER WEEK. NEW BATH TILES IF YOU CAN CATCH THE OFFICE OPEN OR SOMEONE TO ANSWER THE 500 CALLER NUMBER. THE OFFICE IS OPEN FROM 9AM-6PM MONDAY FRIDAY. IF YOU DO NOT CATCH THE OFFICE OPEN THE $100 IS ADD TO YOUR BILL.SO MY 7 DAY STAY THA... read more