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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Stay at Woodspring Austin Roaches in Room We arrived on Wednesday night. No one at the check in desk at 8 pm, had to wait in the hallway with our luggage for 40 minutes. No where to sit, no chairs, couch or even a stool. When we finally got a room at 9 15 pm, we paid for two double beds and got a room with ONE bed! So we had to go back down and get a new room, which took another 30 minutes. The room was seemingly fine, until the 3rd day when I saw a roach crawling around the kitchen area! I immediately went to the d... read more
Basic dorm style sutable when clean. Hair in tub also hair stuck in the left behind urine. What I really didn't like was when I pulled back the sheets there was long hair. When told me the sheets where not changed. The service people where nice.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tera Tucker
Bare minimum I didn't even know any hotel existed that had no ice machine and didn't provide soap or lotion. Now I've experienced it - Wood Springs Suites. Glad I was staying only one night.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Woodspring Suites
Terrible Austin is awesome Woodspring Suites staff not so much. They were unable to provide another shower towel the following morning before checkout. Lobby Bathroom is always locked with staff no where to be found. Terrible hotel
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Worst ever This is the WORST hotel I have EVER been too. The front desk tells me at 11:39 pm I cant see the rooms so try back checking in around 30 minutes. I come back at 12:25a.m. He says it may be a hour and a half before I can get you a room. Also stated that we just have to hope to get a room that I have already paid for. Didnt even offer any accommodations or anything. I will never again be staying at this ridiculous hotel nor will I ever refer anyone to stay here. I hope they franchise gets shut down. the absolute WOR... read more
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Everything limited but the roaches. Roaches!!!!!!!!!!! I enjoyed everything except the roaches in BOTH of my rooms!!! The staff, except one guy, was friendly. This place still needs alot of work. Problem is, they are on the fence between trying to be a hotel and an "apartment style living" kind of place. I think they use the apartment style title to excuse their slack for being a bad hotel. They limit and charge for EVERYTHING, things most hotels don't charge for (housekeeping, clean towels, etc.) We heard some guest say th... read more
Business response:
We are sorry to hear you had some insect issues. We will continue to monitor and treat any bugs we find and appreciate you sharing with us that you had an issue.
When I first got there, the outside looked decent but I was wrong once I got in. There was no one at the front desk. I had to wait on someone to come from outside smoking. Then once I was checked in, the room she put me in wasn't clean at all. The bed had t been made, the bed had a stain in it, trash and food all over the floor, and roaches on the wall. I requested another room since they don't do early check-out, but I didn't even stay.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Waste of time Didn't get to stay . Upon arrival I was told I was being transferred to a different facility.
Business response:
I apologize we were unable to accommodate you.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.