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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything limited but the roaches. Roaches!!!!!!!!!!! I enjoyed everything except the roaches in BOTH of my rooms!!! The staff, except one guy, was friendly. This place still needs alot of work. Problem is, they are on the fence between trying to be a hotel and an "apartment style living" kind of place. I think they use the apartment style title to excuse their slack for being a bad hotel. They limit and charge for EVERYTHING, things most hotels don't charge for (housekeeping, clean towels, etc.) We heard some guest say th... read more
Business response:
We are sorry to hear you had some insect issues. We will continue to monitor and treat any bugs we find and appreciate you sharing with us that you had an issue.
When I first got there, the outside looked decent but I was wrong once I got in. There was no one at the front desk. I had to wait on someone to come from outside smoking. Then once I was checked in, the room she put me in wasn't clean at all. The bed had t been made, the bed had a stain in it, trash and food all over the floor, and roaches on the wall. I requested another room since they don't do early check-out, but I didn't even stay.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Waste of time Didn't get to stay . Upon arrival I was told I was being transferred to a different facility.
Business response:
I apologize we were unable to accommodate you.
The room smelled, roaches crawling on the wall and there was hair all over the sheets and stained
Business response:
We are sorry to hear you had some insect issues. We will continue to monitor and treat any bugs we find and appreciate you sharing with us that you had an issue.
The hotel was gross. The hallways smelled like someone had been smoking marijuana. There were cockroaches everywhere. I wouldn't stay in this hotel again.
Business response:
We are sorry to hear you had some insect issues. We will continue to monitor and treat any bugs we find and appreciate you sharing with us that you had an issue.
Just a last minute place to sleep... Air conditioner barely worked, room got hot at night, unit kicked on once in a while and when it did it was unbearably loud. How does a room not have one single lamp, either on a nightstand or floor lamp? Never heard of a hotel charging $10 for a replacement key card which has a production cost of about .30 cents...
So-so We were expecting a not-smoking room but the smell of smoke kicked off my wife's alergies. One of the mattresses was new and firm, the other was a real sway-back.
Not so good, reason why, when I checked in and.got to my room..it was the wrong room.. it was dirty and had someone else clothes in there
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.