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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great
Business response:
Dear Chauncey, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management
Worth of price ok stay It was OK stay Worth if price paid
Business response:
Dear Chirag, Thank you for taking the time to write a review of our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management
Good stay, but... Hotel was nice enough. Water pressure in shower lacking. Tried to get a receipt for trip and haven't been able to. First time, no internet, subsequent requests ignored. No utensils in kitchen area. No glassware either. Stayed three days.
Business response:
Dear Tim, Thank you for sharing the specifics of your recent stay. It was great to read about the enjoyable aspects of your visit. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we are sorry for any concerns which kept you from having an outstanding stay. We hope to restore your confidence in our hotel on your next visit to the area.Sincerely,Hotel Management
Last minute trip Check-in was easy and service was friendly and informative.
Business response:
Dear Guest, Thank you for staying with Extended Stay America and sharing your review. We're delighted to read that you found our check-in process easy and that the service provided was friendly and informative. We take pride in providing a smooth and welcoming experience, and we're happy we could make that happen for you. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Ugh!!! Nope! Harmony (front desk) was great. We were a late check in and she got us going. The place itself was gross. Hallways stained with “stuff” all over. Floors outside the elevator filthy. Walls had holes, had to almost do a “warrant breach” to open our room door. Beds were hard. I did like the pillows. The place needs a lot of tlc
Business response:
Dear Guest, Thank you for your review of our hotel. We appreciate your positive feedback on the service provided by our associate, Harmony. However, we are sorry to learn that your stay with us was less than satisfactory, and we sincerely apologize for any inconvenience caused. We value your patronage and would like to assure you that we will take all necessary steps to address the issues you have raised in order to improve our services and ensure that our guests have a pleasant experience. Thank you for bringing this matter... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 2.8 star rating with 2,408 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.