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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean, staff is friendly,
Business response:
Dear Valerio, Thank you for your review. It is very pleasant to know your expectations for a clean hotel experience were met, and we could give you a pleasant stay with a friendly staff. Please return for another satisfactory visit.Sincerely,Hotel Management
Economic and Friendly I chose to stay at Extended Stay to economize as I attended a conference in Round Rock. I found the staff to be very helpful and friendly - and the other residents were friendly also. The only disappointment was that the facility had run out of cooking utensils and plates, so I had to improvise.
Business response:
Dear Karan, Thank you for choosing Extended Stay America and for your great review. We're glad to read that you found our staff to be helpful and friendly and that you had a positive experience with the other residents. However, we apologize for the inconvenience caused by the lack of cooking utensils and plates. We do our best to make these amenities available, but we regret falling short, and we will be addressing this issue with our team to ensure it is resolved promptly. It was our pleasure to host your stay, and we hope... read more
Overall customer service was great but the cleanliness was horrible we found what it appears like blood stain on the floor and the sheets had like old poop stain on it. The good thing we brought our own sheets but next time I wouldn’t recommend it.
Business response:
Dear Alejandra, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is at work as we want our guests to have a perfect hotel experience while with us. Considering our warm reception, please return, and we welcome you for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,177 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.