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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The color of the morning coffee was light. There was not coffee available on our first morning and others needed to wait for it! Room next to the electric room! Loud noise!
Business response:
Dear Kehaulani, Thank you for reviewing your stay. It is glad to know you had a pleasant time here and enjoyed the morning coffee. However, we are sorry for the noise concerns that you pointed out. Our front desk team can handle such issues when made aware of them. We have noted it for your next visit. Please give us a chance to provide you with the flawless stay you deserve on a future trip. Thank you again for your feedback.Sincerely,Hotel Management
Nice
Business response:
Dear Leonel, Thank you for choosing Extended Stay America. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
Card key didn’t work the first time. Smelled weed as soon as I entered the lobby. Room was clean a/c worked fine. Someone’s food was left in the refrigerator.
Business response:
Dear John, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We will address your concerns with the appropriate department, and we hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management
4/13 stay for a conference. Stay was a below average especially considering the increased prices for a Fri and Sat stay. 2 stains on the carpet and the mini fridge was off upon arrival and smelled. There weren't even paper towels or kleenex in the room. The door was warped and hard to throw the secondary lock on and the bed was a full size?? Every time I went down to the lobby, it seemed staff was just hanging out there and there were 2 smokers just outside the lobby entrance upon arrival. The Breakfast items weren't even pa... read more
Business response:
Dear Chris, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Good location for Round Rock and Georgetown. Bare minimum services and amenities. Hotel was overbooked which they said was because of 3rd party bookings and the music festival in Georgetown. We did get a room (full size bed), but not the one we requested (king size bed). A/C worked great in room. No soap, cups or coffee available in room or lobby except during the morning hours. Breakfast consisted of muffins in plastic and granola bars. For nearly $200 for one night it was disappointing. TV Remote batteries needed replaceme... read more
Business response:
Dear Dennis, We are grateful to you for pointing out particular items you enjoyed and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. We appreciate your patience and understanding; we hope to welcome you back for the exceptional stay you deserve.Sincerely,Hotel Management
I'd definitely stay at this property again if I'm ever back in Austin.
The staff was phenomenal!! I was worried about having a room to stay in and the GM Trey was the sweetest and most helpful on my trip. Thank you to the staff that worked Mar. 10- Mar. 13, y’all were amazing.
Business response:
Dear Amanda, Thank you for choosing Extended Stay America and sharing your wonderful experience with fellow travelers. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are genuinely pleased that we made this possible for you. Your kind remarks about our staff are greatly appreciated. We will certainly share your generous comments with them, especially Trey, to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.