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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and nicely put together. I like the walk-in shower.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management
No ice machines My stay was ok at best. The location was a little difficult to find. The room was ok. The bed was supposed to be a queen but really looked like a full to me but was comfortable. Very surprising though, is that there is no ice machines for guests.
Business response:
David, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
It looks like old hotel. Rooms, draws tables are old. Breakfast was as mentioned , Togo breakfast. It was not that great. No drinking water. Front desk was good and quick to respond for any help in their capacity.
Business response:
Narasimha, thank you for being our guest. We are happy to know you were impressed with the service provided by our courteous associates, but we are sorry we missed meeting some of your expectations and have taken a note of your feedback. We hope the positive aspects of your visit will bring you back for a much better experience. Sincerely, Hotel Management
Business response:
Michael, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
IT was great
Business response:
Thanks for posting a review can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Anthony, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The manager on duty was the worse. Very unprofessional, was notf dressed according too company stands. Her voice tone was combative towards all guests an not just me. Plus i al so found out that sh e is like that with her own staff. An the general manger is no better. The girl who came in at 3pm was very n ice an p professional although she was not. Ib uniform. Manager had also left front desk unattened for 45min. To check rooms. She bave had a. Extra person at desk to cover. Also she wouldn't let you check in early. Or they... read more
Business response:
Cheryl, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.