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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was one of the best hotel experiences I’ve had. Very clean room and the best front desk and housekeeping I’ve ever had. Would give it a 10/10. Would definitely stay again!
Business response:
Thank you for the amazing review! We are so delighted to see you had the wonderful stay we intended for you to have! We look forward to welcoming you again!
Business response:
We strive daily to please our guests and your good rating shows us that we are meeting those goals. Thank you for taking the time to share this with us and we wish you all the best in your future travels.
First time with this chain Check in was rough as their system was running slow. Manager and staff were great to work with. Extremely friendly. The rooms are simple and fairly inviting for the price. While the floor was a non smoking floor, someone chose not to follow the rules. The room smelled ok but the hall smelled of cigarettes and weed. Most likely won’t stay at one of these hotels again but for some, I am sure it would be enjoyable.
Business response:
Thank you for taking the time to leave us this detailed review of your experience. I can't tell you how disappointing it is to see that you have been left with this impression of our hotel because of the problems with checking in and the offensive odors. We set a high standard for the service and experience that we provide to our guests and we are so sorry that we failed to deliver this during your interactions. Let me assure you that we will address these concerns at the property level so that we can turn these negative exp... read more
Business response:
We are so glad you had a comfortable stay with us. Thank you for the good rating.
Liked the price but you don’t have any amenities like pool, printing, no shampoo and the washrooms are not clean.
Business response:
Hello. We appreciate you taking the time to share you experience with us and apologize for any inconvenience that the limited amenities may have caused. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate our hotel. We are happy to see that you had a comfortable stay. Thank you for choosing WoodSpring and best wishes in all of your future travels.
👍 It was great experience
Business response:
Thanks for the amazing rating and terrific comments, Chris! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay
Didnt change the bedding at all i was there for 10 days n no one went to clean the room.
Business response:
Thank you for your feedback. We are so sorry to hear that you were not made aware of our unique approach to lodging - that guests pay only for services and amenities they want. About the housekeeping, we include room cleaning service every 14 days in the base rate, but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping and our Linen Exchange program. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you... read more
Clean linen Compared to others, these extended-stay rooms are BIGLEY, clean & comfortable. 14-days without clean linen is a bit third world. Otherwise, 4 out of 5 stars.
Business response:
Thank you for the great comments. We're glad you had a wonderful stay. For more frequent housekeeping and trash removal, just stop at the Front Desk and request this additional service package. We apologize for the inconvenience this caused you during this stay and we hope to see you again.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 4.2 star rating with 253 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.