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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok and clean enough the area is ok plenty of places to eat but I stood around waiting for 15 minutes waiting for someone to come to the desk so I could check in thought that was crappy
Business response:
Dear Byron, Thank you for your feedback. We are glad you found the property clean and the location convenient. However, we sincerely apologize for the delay you experienced during check-in. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure that such situations are addressed more efficiently in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience.Sincerely,Hotel Management
CHARLES IS CUSTOMER SERVICE. Well i had a great stay due to Charles. He went above and beyond what he had to do to make our stay great. Thanks again Charles... Great customer service...
Business response:
Dear Chad, Thank you for taking the time to share a review! We are thrilled to hear about your great stay and Charles' exceptional service at Extended Stay America. We will be sure to recognize him for his dedication. Looking forward to welcoming you back!Sincerely,Hotel Management
Needed complementary breakfast. Not homey.
Business response:
Dear Rebecca, Thank you for your feedback. We are sorry our breakfast offerings and ambiance did not meet your expectations. We appreciate your input and will consider it as we strive to improve our guest experience. We hope to welcome you again in the future.Sincerely,Hotel Management
Not good for short stay No where to sit until your room was ready no pool no coffee or ice available
Business response:
Dear Michael, Thank you for your feedback at Extended Stay America. We understand the importance of having amenities available and appreciate your patience while waiting for your room. Your comments will help us improve our services to ensure a more comfortable experience for future guests. We hope to have the opportunity to welcome you back and provide a better stay.Sincerely,Hotel Management
Roaches roaches roaches
Business response:
Dear Anthony, Thank you for bringing this to our attention. We are sorry to hear about the issue with roaches, which is certainly not the experience we aim to provide. Please be assured that we are taking immediate steps to address this concern with our pest control team. Your feedback is invaluable in helping us improve. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 654 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.