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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Dishes are not included The floors were filthy, the tub was dirty, and you would have a thought that it would have dishes because it had a full kitchen, but know you have to pay for that ..
Would not stay there again. The room didn't have any trash cans, one of the 2 towels had holes and the info card said there is a fee to exchange towels, there were no cups in the bathroom, only one small bar of soap and there was no shampoo. Every hotel I have ever stayed in had trash cans, decent towels, cups, shampoo, shower soap and other amenities.
Business response:
Dear Deanna, We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely, Management Team
Outdated property The property is good but management doesn’t maintain it well. The floor is dirty, the towels are old, very limited; the linen are worn and dirty. I would not stay here again but there was something going on in Alabama on the first week of may so this was my last option. I don’t recommend this place. If they maintain it and have a better service then probably. I should have listened to people’s reviews..
Business response:
Dear Guest, We sincerely apologize for the condition of the property and the cleanliness concerns you encountered. Your comments regarding the flooring, towels, and linens have been shared with our housekeeping and maintenance teams for immediate attention. We understand your frustration and appreciate your honesty, which helps us improve. We hope to make the necessary changes to better serve guests in the future. We look forward to welcoming you back. Sincerely, Hotel Management
Almost perfect All in all, this level of “barely clean” seems to be the standard of most hotels I get on hotels.com unfortunately. I always have to clean before taking my things into a room. First, there’s carpet in the room. Anyone with common sense knows that public carpets are NEVER clean! Yet, I couldn’t understand why the kitchen and bathroom floors were black nasty! The photos below exhibit how I took a dingy bathroom towel and cleaned both floors. The fridge had stains as well as the stove. So, 3 bath towels, 1 comple... read more
Business response:
Dear Guest, We truly apologize for the cleanliness issues you encountered during your stay, as this does not reflect the standard we strive to uphold. Your comments about the floors, fridge, and stove have been shared with our housekeeping team to ensure improvements are made. We're also sorry for the inconvenience of the stairs, especially considering your injury, and we will work to communicate such details more clearly in the future. We're grateful for your kind words about our staff, and we’re committed to providing a cl... read more
The bathroom was filthy!
Business response:
Dear Guest,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to cleanliness, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can prov... read more
I called staff after 15:00 Feb 8th to confirm reservation and that late check in after 22:00 would be ok. I was told that would be fine just need to call the hotel phone number to do check in process and night shift would let me in. This did not happen as I was told "no show...call booking company to resolve" I never got my room and now am waiting to get my money back!
Business response:
Dear Mark, We sincerely apologize for the miscommunication regarding your late check-in and the inconvenience it caused. This is not the experience we want for our guests, and we understand your frustration. Regarding your refund, we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.