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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Best Me Time I really enjoyed my stay here. The staff was very friendly and professional. I will be staying here again.
Better Than Expected This hotel was better than I thought it would be. The front desk staff is very friendly. But the hotel does need some work. There are no trash cans on the floors. So I had to tke mine out back Bit the lid was on the dumpster and trash was piling up around the the bin. But overall good sat and would stay again. Close to food and shopping. Watch out for traffice on the main road to and from the hotel.
This was the worst hotel I've ever stayed in no breakfast people parking in handicapped without handicapped tag's or window placards it's a extended stay with a kitchen why would I have to pay extra to use the pots and pans and eating utensils the staff was useless couldn't even spark English it also had a pullout couch good luck trying to get sheets, pillows or blankets for your guest I even booked the room for 4 adults guest and let's not even talk about the drug addicts that sit in their cars all night long with their car... read more
Business response:
Dear Kenneth, Thank you for sharing your detailed feedback. We’re very sorry your stay fell well below expectations. Concerns regarding breakfast availability, parking enforcement, in-room amenities, staff communication, and the overall environment are taken seriously and have been shared with management for immediate review and corrective action. While we strive to maintain a safe, comfortable, and welcoming atmosphere for all guests, it’s clear we did not meet that standard during your visit, and we regret the experience y... read more
Hotel advertises a pool and included breakfast. They do not have a pool and do not provide any breakfast. Dozens of reviews say the same thing, which the management addresses with an apology, but they never adjust the property description to be an accurate description of the actual property. So basically they trick people with bait and switch to get business they don’t deserve. Bad experience.
Business response:
Dear Guest, Thank you for taking the time to share your concerns regarding your recent stay. We regret that your experience did not align with expectations and sincerely apologize for the frustration this caused. Transparency and accuracy are important to us, and we have forwarded your feedback to our leadership team for careful review and consideration. While we strive to clearly communicate amenities, we understand how expectations can affect overall satisfaction. We appreciate your comments and hope you may consider givin... read more
When checking in, the staff was polite and professional. Once we got to the room things were not as good. For a "pet friendly" hotel this location was not what I had expected. The room was filthy with someone's hair in the bathroom, crumbs on the kitchen floor, unknown substances on the walls and ceilings, cabinets falling apart. Everything felt grimy. There were no amenities for my dogs, which I had thought would be offered considering it is supposed to be a pet friendly hotel. As for the "certified smoke free environment,"... read more
Business response:
Dear Robin, Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and for the issues you experienced with cleanliness, pet amenities, and the smoking policy. This is far below the standard we aim to provide, and your comments have been shared with our team to address these concerns and improve our guest experience. We understand how frustrating this must have been and appreciate your patience. We hope you might consider giving us another opportunity in the future so we can provid... read more
The property needs a total renovation. Old and run down. As an extended stay with kitchenette, no kitchen utensils were provided at all. Towels and wash clothes old and dingy. Owners really need to start renovating this property immediately!
Business response:
Dear James, Thank you for sharing your feedback. We sincerely apologize that the room and amenities did not meet your expectations. Your comments have been shared with our team to address these concerns and enhance the overall guest experience. We value your observations as they help us focus on improvements. We hope you will consider giving us another opportunity in the future to provide a more comfortable and refreshed stay that better reflects the standards we strive to uphold. Sincerely, Hotel Management
Looks nice from the outside, but the inside needs complete renovation. Sinks are old curtain rods are rusted, refrigerator is rusted etc. they can do better.
Business response:
Dear Resson, Thank you for taking the time to share your impressions with us. We are pleased to know you found the exterior appearance inviting, though we regret that the condition of the interior did not meet your expectations. Please accept our apologies for the disappointment you experienced. Your comments are important and will guide future improvements. We hope you will allow us another opportunity to provide a more comfortable and enjoyable visit on a future stay. Sincerely, Hotel Management
Got there ti check in around 1030 pm and couldn't get into the lobby. Had to call and have someone come let us in. Then was met with a deposit that was never mentioned anywhere when booking the room. No one was available to check us out when we were ready to leave. Dirty refrigerator. Microwave didnt work. No toiletries.
Business response:
Dear Brian, Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay, including the delayed check-in, the unexpected deposit, and the condition of the in-room amenities. This is not the level of service or cleanliness we aim to provide. Your feedback will be shared with our team so that we can address these concerns and ensure better communication and preparation for our future guests. We appreciate you bringing this to our attention and regret that your stay did not meet ex... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 989 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.