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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Room! Booked on the hotels.Com app and when we got to the Hotel, they didn’t have a room available! Waste of time.
Business response:
Dear james, We are truly sorry to read about your experience. Please accept our sincerest apologies for any inconvenience caused by the lack of availability upon your arrival. We understand how frustrating this situation must have been for you. Your feedback is invaluable, and we will share this issue with our team to prevent such occurrences in the future. We appreciate your understanding and hope you will give us another chance to provide you with the excellent service you deserve.Sincerely,Hotel Management
TV had been removed from living area...just bare wires hanging from wall. Didn't stay as they would not give me another room.
Business response:
Dear Ruth, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Your feedback is important to us and is shared with our housekeeping team to review the room and ensure rooms are double-checked before allocating them to the guests. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
The place was filthy… Staff was friendly though
Business response:
Dear William, we are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. We have shared your feedback with our housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating to future guests. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
I would not choose to stay here again. The staff were friendly and the exterior looked great. However, the room felt old, outdated, and musty. Badly in need of remodeling. (Also there were zero trash cans in our room which I found strange considering it was an “extended stay” property with a kitchenette.) We were on the bottom floor. You have to go around the back of the hotel and in through a side door to get to that floor, which I didn’t like. I wouldn’t have felt comfortable here if I were traveling solo (female) but than... read more
Business response:
Ashlee, thank you for your honest evaluation. We regret the inconvenience you experienced due to the dog barking and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your ... read more
The property is infested with roaches!
Business response:
Tashana, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for your feedback, and we hope you will... read more
No hair dryer. Back door to parking lot did not close-no need for an entry card-anyone could get in. Hand towels had some sort of chemical on them. Harsh
Business response:
Jean, thank you for choosing to stay with us. We are sorry for not meeting your expectations. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management
Not happy People smoking drugs and cigarettes. The entire floor smelled bad. Our room wasnt clean all the way. There was a nasty pregnancy test IN THE Bed and partial blunt. Not clean
Business response:
Latoya, thank you for taking the time to post your evaluation. Our goal is to deliver a relaxing environment, and we are truly sorry to know you were unable to experience a comfortable stay. We regret reading your specific comment about the smoke odor. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We take this matter very seriously and assure you that we will look into it. Additionally, your feedback about cleanliness will be discussed with the housekeeping staff to be ... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.