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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’d never stay there again ! The furniture is so out dated and don’t match! The refrigerator was rusty on the outside! They allow dogs which is ok as we have a dog (didn’t bring her) however the hallways and stairwells smell like a animal shelter! However the staff was very nice and friendly!
Business response:
LaShana, thank you for your candid review as we do value your feedback. We apologize for the concerns with your room and for not providing the refreshing room you were expecting upon arrival. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
- The sofa-bed was broken, so it was impossible to use it as a couch or a bed, as the structure was stuck with the irons out. -Sink in bathroom clogged. - Internet was not working. There were no utensils in the kitchen because of Covid, which you had to request them at the front desk. The problem was that when we went to order plates, glasses, and cutlery they did not have them.
Business response:
Thank you for being our guest. We are very sorry for the discomfort you had due to the maintenance issues in your suites and apologize for the inconvenience caused. We will share the specifics with our staff so they can do the necessary repairs. We will also share your comments about the lack of kitchenware with our brand leaders. We hope you allow us an opportunity to give you a much better impression of our hotel. Sincerely, Hotel Management
The property houses many undesirable people, as they actually live there as a permanent residence. Men were fixing cars in the parking lot, as well as consuming drugs and alcohol. When I asked the receptionist where my room would be, he waved me off and stated, “In the back.” The back of the building was poorly lit as well as dirty. I did get my money back. The property looks more like a project than a hotel.
Business response:
This review appears to be for another hotel, as we are an interior hotel and do not have rooms that are in the back of the building. We have all interior hallways and stairwells. It would be our pleasure to welcome you as our guest in the future. Thank you. Sincerely, Hotel Management
Business response:
James, on behalf of our entire team, we apologize for not living up to your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.