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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for 2 nights but left after just 1 and paid for another hotel bc I couldn’t stay there comfortably, the shower and kitchen just wasn’t up to my cleanliness standards. For the price I can find a far better place to stay like Sleep Inn or Sonesta Select at the Colonnade. Both of which are as clean as any hotel I’ve ever experienced with very friendly accommodating staff.
Business response:
Dear James, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future,... read more
Not all that great. The place was kind of ran down. Needs updating. Had a faint smell of weed. No room service. Walls and floors very thin. Person walking on the floor above me was very loud. Clerk wasn't in office that much. Door was always closed. She wasn't very friendly either. There was also no trash cans in the room. Bed was comfortable though. It was also very noisy. Someone had dog in their room that barked loudly . Everything got quieter the later it got.
Business response:
Dear James, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will retu... read more
When arrived no one was at check in. But we heard two voices in the office chatting with door closed and sign placed.
Business response:
Dear Latasia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope you allow us ... read more
You cant get any towels linin r anything,service. And when asked these items was told "this is and apartment" not to bad of a stay.. definitely not what i expected
Business response:
Dear Joshua, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
We could not stay. We had to leave and to go another hotel. Appeared clean , but it had a strong unpleasant smell. Bed was clean, but sofa when unfolded, the mattress had blood stains!!
Business response:
Dear Georgina, Thank you for choosing us. We are sorry for the housekeeping issues you mentioned and will share this with our team to improve and ensure this is carefully handled, as providing a clean and fresh accommodation is an essential priority. Please give us another chance to prove our commitment to providing outstanding hospitality, and we look forward to welcoming you back to our hotel.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.