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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room...rude clerk My stay was ok. Front desk was rude
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not attend to your needs in a positive manner. To ensure that a situation like yours doesn't happen again, I will be providing additional customer service training to our staff. I really appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
a little sub-par but not terrible I stayed in this hotel to avoid some of the Talledega race crowds further east during race weekend. While I managed to avoid the noisy drunk Talledega crowds, this is not a quiet hotel. The walls are really thin, all the "hardwood" entry ways make quite a racket no matter how softly you walk, and all of the hallway doors slammed every time. The room I was originally assigned had someone still staying there, though the front desk promptly moved me to a new room without too much hassle. I wasn... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you was checked into the wrong room originally, and that your shower had a maintenance issue. In response to your review, I will be working with my front desk staff to review our reservation and check-in procedures to ensure that your experience is not repeated. As well, I will share your feedback with our maintenance engineer so that we can repair the issue with your shower. I... read more
Almost the worst hotel stay of my life! When I arrived the outside looked promising. Particularly from the look of the area of the hotel and the outside of the hotel. Clearly I was mistaken! I've travel to Birmingham and the HWY 280 area for 20 plus years. My expectations were not overly high just because of the per night room rate. Nothing prepared me for the inside of the hotel. Once you leave the lobby, the hotel has not been touched since it was built! Expedia, this is not a suitable hotel!
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that the condition of our hotel did not meet your expectations. Your comments on our carpets, paint, and furnishings will be useful to us as we continually work to improve our hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Front Desk Sweet Property Awful The front desk lady was sweet as Apple pie. That is the only nice thing I have to say about this property. I would never stay here again not recommend it.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about our front desk staff; however, we apologize the comfort, cleanliness, and condition of our hotel did not meet standards. In response to your feedback, I am making sure the staff is fully trained and to make sure the rooms are fully inspected. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the nex... read more
Very musty. Unclean looking.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that you experienced an odor during your stay and that there appeared to be cleanliness issues. Please accept our apologies. Please know that in response to your review, we recently have had new carpet and other updates installed throughout the hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provid... read more
You get what u pay for The room was clean. The carpet looked a mess. The kitchen could have had a little more tlc. I never saw any staff but the guy at the front desk.
Not all that great. Appliances in room were old and tired looking. Remodeling? I don't know. But the carpet was ripped up in the hallway and bare concrete was there. But there were no other signs of a remodel in progress. Staff was nice enough. I've seen so much better from Extended Stay. Overall disappointment.
Business response:
Vance - I appreciate you taking the time to write a review of your experience with us. I am glad that you enjoyed our staff and our location during your visit. Still, I apologize that the overall condition of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to ensure these problems are probably addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Pretty Run Down OK hotel if you want something less expensive. But there are odors in the hallways...and stains everywhere carpets, furniture. Makes you think twice before you sit down on the couch. Bed was fairly comfortable, but sheets were scratchy. Breakfast was coffee and maybe a piece of fruit..and packaged oatmeal. If you don't mind the appearance and are only looking for a less expensive place to be..then this might suit your needs.
Disappointing Reservations assured me of 2 beds. Only 1 bed with pullout. Pullout was stained. Room unclean. Mold in bathroom. Smell of smoke in a non-smoking room. I do not recommend this hotel.
Business response:
Cyndee - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you did not enjoy your stay with us. I apologize that you were not provided with the type of room you requested. As this hotel’s manager, I can assure you that I have met with our staff about your comments to ensure your experience is not repeated. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standar... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.