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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay here or use Expedia again! I've revised this review 5 times. You don't want the facts or to hear about my horrible experience.
Get what you pay for The hotel was in a crumby area, the room was kind of gross and there was no elevator. Stairwells were very dirty and the hallways and our room had a slight odor. Will not be coming back here.
Couldn't even stay We were cleared for kate check-in, except no one was in the locked office and the lobby was only accessible to guests with keys. Waited for about 30 minutes and had to go find another hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your check-in time was longer than usual. I sincerely apologize if our lobby hours were not mentioned to you when you made the reservation online. We close at 11:00pm and we have a Night Laundry Attendant who is on duty from 11:00pm to 7:00am. We also have a phone outside the main entrance door and in the lobby where you can call our staff member if you are in need of assistance. In response to your feedback, I am mak... read more
worst experience ever Worst hotel we have ever seen.. We checked in and they gave us a room which was not prepared for guests.. everything was scattered and we thought that we entered a wrong room.. afterwords they gave us another smaller room though we booked a suite but they told us this was the last room in the hotel The breakfast is awful
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you encountered cleanliness and service issues during your stay. In response to your feedback, I am retraining our night staff to make sure they are looking at the right reports with vacant clean rooms and out of service rooms to ensure that this mistake does not happen again in the future. Thanks to your feedback, we can continue to work on providing an exceptional stay for... read more
Not ideal for a one night stay. Location was good. Not ideal for a one night stay, because the motel caters to extended stay. It appeared as if some folks may actually be living there. Even though there was a full kitchen, there was absolutely nothing in the kitchen cabinets. For me, a major drawback was the lack of an elevator, which meant carrying all my stuff up 2 flights of stairs. Since I have 2 metal hips, this was a bit of a chore, although my heaviest item was carried one flight by a staff person. It was reasonably p... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were maintenance issues during your stay with us. To make sure this doesn't happen again, I am making sure that we are telling guests about not having an elevator and to also make it's listed on our website. Regarding our kitchen equipment, Extended Stay no longer keeps dishes in guest rooms for sanitary purposes. Upon check-in, guests should be notified that they can ... read more
Don't bother, many others for the same price Won't stay again. Not handicap friendly. I blew out my knee in a recent car accident and waiting to get surgery. No elevators, so had to make multiple trips from the 3rd floor down which was very difficult. Very limited parking places in the front of the building, had to part in the back and didn't feel safe about walking around the building to the front (no back door). Used a side door (which consisted of even more stairs), not a good feeling at all. I was told that there would b... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had an unpleasant experience. I apologize that we were unable to honor your request for a handicap accessible room. I will be speaking with my staff on how to better honor guest room requests. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Regarding the dishes, we do n... read more
Convienent location Floors neeed better vaccuming.. Fridge was dirty. Heating unit noisy. Morning staff from 7-9am was rude. Black lady with short hair Later afternoon & evening staff was great!
Business response:
The staff and I read your comments about your stay with us. The problems you described is unacceptable, and I sincerely apologize for your experience. I am having a meeting with all of our staff members to ensure that the dirty refrigerator, noisy air conditioning unit and the rude attitude of the front desk does not happen again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity t... read more
Dirty hallways Did not like my stay at all. The hallway was very dirty and had a stinky smell. Would not stay there again.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you didn't enjoy your stay. I discussed your comments with the team, and we are reviewing our cleanliness standards regarding our common areas to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next t... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.