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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Your money is best spent down the street.
Business response:
Thank you for evaluating your stay. Our highest priority is outstanding service for every guest, and we are sorry we disappointed you. Your feedback will be shared with our team to better serve future guests, and we hope that will include you. We value you as a guest and would welcome the opportunity to host you again in the future. Sincerely, Hotel Management
The best thing about this property is the hotel staff. They all were warm and friendly and did their best to make the experience pleasurable. Unfortunately the property could use some updating. If you enjoy a certain standard you will not find this property enjoyable. I found my room to be very dark even after turning on all 12 plus lights in the room. You will need to ask for everything as utensils etc for the kitchen are not automatically provided in the room. The rates vary. If your rate is $70 & below this property would... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly r... read more
Make this your last choice The receptionist was awesome but the room was cramped and had roaches in the bathroom.
Business response:
Jeremy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible management I didn’t get to check in until th next day because stuff decided to lock up and leave property when they should’ve been open , I filed a guest complaint and NO ONE called me back I followed up twice and the same BS “Management will call you back “ I always give people a chance to fix their mistakes before I write a review but it’s clear they don’t care about the guest or any complaints they may have . In addition rooms are 2.5/5 wouldn’t recommend for long term stay especially if you have standards.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The smell was horrible The entire hotel smelled. The hallways smelled like swai fish. My room had a smell that would not go away. Wifi was horrible. I could not even watch television without it saying no service every five minutes. It was extremely cheap, so I guess you get what you pay for.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. Your concerns will be shared with our housekeeping and maintenance team so that they will be more diligent in their effort. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Don't stay here. Bad lodging option. DO NOT STAY IN ROOM 222. It is not to code. Heater didn't work on a night with temperatures in the teens. And it was letting in cold air. And it smelled awful. And they don't put much bedding in the rooms supposedly because their guests take them. And my daughter had "mysterious" bug bites after sleeping there. We also had room 221; (we have a large family.) It was somewhat better but the battery in the smoke detector needed replacing so it beeped all night. And for good measure the entra... read more
Business response:
Wesley, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Worst night in 10 stops. No ice. Nothing one would expect to find in a hotel. Basically nothing.
Business response:
John, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from... read more
Please dont stay here First they checked me into an occupied room. Then someone tried to break into mine
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
Don't stay at this hotel, its NASTY !!! There is nothing quite like getting to your room at 9 pm wiped out after a great day and finding the biggest roach you have ever seen on the ceiling directly over your bed. My son and I thought we would be clever and try to capture and remove it, but it was more difficult than we thought. So, we looked under the 2 places it could have gone when it ran down the wall and behind the furniture. We discovered even more horror under the bed, in the form of small pieces of what looked like ol... read more
Business response:
Matt, please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.