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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay This hotel was absolutely terrible. There is no elevator and climbing up a flight of dimly light, smelly, stained stairs was an adventure. Then the hallways smell a combination of nasty smelly fritos and BO! This smell carries over to a room that has not been updated since the early 80s complete with wallpaper, dirty walls, mold and someone's hair in the shower. Then the TV only has select few channels. To top this experience off, hotel staff have office hours starting at 7am so if you need early checkout good ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. A member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance t... read more
Approaching unacceptable Central location put this hotel a a too-busy road. Exterior is nice but interior finish is nearing unacceptable wear and tear. My room had water damage to the ceiling and fake-wood floor. The carpet was threadbare. The hallways were unpleasantly odiferous. Animals are allowed barking follows. Minimal sound proofing was an issue for sleep. Curtains were missing key rod attach points to fully stay closed. Generally a run-down property. But hey - $48 dollar a night! You get what you pay for....
The location is good. The lobby was nice but past that was nasty. There was a not so pleasant smell in the hall way as well as in the stairwell(there isnt an elevator). At one point I noticed a roach climbing on the wall. After checking in, I get to my room and my key didn't work. I had to call down to the desk bc I was not taking a my luggage back down. Then up to the 3rd floor again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
disgusting wouldn't know where to begin. nastiest place I've ever been. rudest laziest staff I've ever seen. Don't stay here
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that your stay was not to our company’s high standards. I am sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're... read more
Old hotel - needs to be remodeled.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Should've had elevators and the halls smelled horrible..
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting rooms and reviewing our cleaning procedures. Thank you very much for your feedback.
GOT IN LATE; got hassle about a credit card for things I would not use or need. Room was too Spartan and not clean; poor towels and lights
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
terrible stay. You get what you pay for. My toliet was stopped up off and on my entire 3 day stay. Initially i was told to call to request a different room if the problem continued, but when i called to request a new roomi was told there were no rooms available. The maintenance people were slow in coming out to the room. Took over an hour. The hotel needs renovations. I will not stay there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the maintenance issues is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I will make sure we are closely inspecting guest rooms as well as responding to guest needs in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experienc... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.