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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Dirty Hotel This hotel was very very dirty. Used soap in bathroom, hair on floor and in tub, dirty floors and behind and under and around bed. They were out of towels, food items, etc, etc. The furniture was old and dirty.
A fine example of you get what you pay for
Business response:
Thank you for your review of your experience with us. I am sorry to hear that we did not meet your expectations during your recent stay at our hotel. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay elsewwhere Felt very uneasy about the neighborhood and the clients Wore shoes in the room at all times
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible Housekeeping I enjoyed my room but when i got up to check out I didnt have any soap to shower with even though I brought my own, I didn't have any hand soap to wash my hands, no lotion, no iron no nothing in the room. I wouldn't recommend anyone to go to room 318
Business response:
The staff and I read your comments about your stay with us. I am so disappointed to read that your room was not properly stocked. Please accept my apology. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities and thoroughly inspecting our rooms. Thank you very much for bringing this to our attention. We hope that you wil... read more
Terrible Hotel Disgusting, dirty, needed a lot of maintenance, carpet looked like someone repaired a motorcycle in the room, dirty linen, noisy neighbors and even roaches. We did get the manager who was very friendly to switch to us to different rooms, but they were all petty bad. Manager then made arrangements for my family to stay at another nearby Extended Stay motel. After checking in to the second Extended Stay location, we found that all of our bedding was dirty with hair and what appeared to be ketchup, BBQ sauce or w... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad.
Ruined my vacation. We had pre-payed our room for $52.86. They did not give us a room, due to over-booking. Instead sent us to Days Inn, and said they would take care of the cost as well as give us a free night. The room at Days Inn was musty and smelly. The bed was bad, with a very thin mattress. I did not sleep well, and came down with a cold that I never shook during our week-long vacation. The Days Inn staff was unaware that Extended Stay would pay for our room, and charged us $70.49. So I'm out $52.86 + 70.49, and wa... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our front desk staff on how to properly handle overbooking issues and will make sure we are closely monitoring our room inventory. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see yo... read more
Good Neighborhood but cleanliness not so much The hotel is in a great area to shops and eateries. You can observe once in the building that the hotel is dated. The largest complaint was the baby roach on my desk, and the obvious oldness of the bathroom with rust and a little build up. This met my price, but I wouldn't stay here in the future.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ex... read more
Staff were great, ,BUT.......... Walls were stained.bad.rooms smelled,hallway smelled...no elevataors.had to lug suitcases 3 flights!! Someone should have specifically told us.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.