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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is enough room to park a trailer but characters hanging out in the parking lot and unfriendly staff
Business response:
Dear Eric, Thank you for your feedback. We’re glad the parking area accommodated your trailer, though we're disappointed to hear about your experience with the parking lot environment and our staff’s demeanor. Our team is committed to creating a welcoming and secure space for all guests, and we’ll be taking your concerns seriously to enhance both security and service quality. We hope you’ll consider giving us another chance to offer a better experience. Sincerely,Hotel Management
The beds are si uncomfortably. We did nit sleep at all springs frin the mattress was not comfortable.
Business response:
Dear Oshana, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing you with a good night's sleep. Thank you for bringing this to... read more
Not Recommended The experience was just terrible. The hallway was noisy with loud music and people smoking weed. The police were there 3X and this also created noise. The room had roaches throughout the night. I will never book there again.
Business response:
Dear marshall, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including noise disturbances, the presence of roaches, and the situation with law enforcement. This is not the experience we want for our guests, and we are actively working to address these concerns with our team. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention. We hope you'll consider giving us another chance for a better experience. Sincerely,Hotel Managem... read more
No one on front desk to receive the guest.
Business response:
Dear David, Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the absence of our front desk staff during your arrival. We strive to provide attentive service at all times, and we regret falling short on this occasion. Your comments will be addressed with our team to ensure we are better prepared to welcome our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.
Business response:
Dear Casey, We apologize for the discomfort you experienced during your stay. Your feedback regarding the noise level, room ambiance, and bed comfort is concerning and does not reflect the experience we aim to provide. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Very convenient location for Oak Mountain Amphitheatre. Price wasn't bad, but very much a no frills hotel with a lot of run down stuff and "unique" smells
Business response:
Dear Dylan, We are glad our convenient location served the purpose of your visit and that you found us of great value considering the price. However, our goal is to exceed our guests' expectations, and we regret not doing so in the outlined areas. Your observations have been duly noted, and we will address this with our team to ensure a more fulfilling experience for future guests. Thank you for the valuable feedback; we hope to see you again soon.Sincerely,Hotel Management
Not Happy about the condition Should change the sheets every morning. I do not know if it is a hotel or extended kind of place for people to stay for more than few days at a time. Still need to change out clean sheets and towels.
Business response:
Dear Vicki, We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We are grateful for your comments and hope you will stay with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.