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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Get What You Pay For First time staying at this type of hotel. It was the cheapest around, but I guess you get what you pay for. Had to wait for a long time just to check in because there was no one at the front desk. The bed felt like a sofa sleeper or bunk bed with a noisy and weak metal spring base. Positives were that it was faily clean and good water pressure.
Business response:
Dear Kenneth, We apologize for the delay at check-in and the discomfort you encountered with the bed. We appreciate your feedback regarding the cleanliness and water pressure, and we will work to improve the check-in process and comfort of our rooms. Your input is valuable to us, and we are committed to making necessary improvements. We hope to have the chance to provide you with a better experience in the future. Sincerely,Hotel Management
Muy sucio, atención deficiente, nunca más
Business response:
Dear Rafael, We sincerely apologize for the cleanliness and service issues you encountered during your stay. This is not the experience we aim to provide, and we are addressing these concerns with our housekeeping and service teams. We take your comments seriously and are committed to making improvements to ensure better experiences for future guests. We truly appreciate your input and hope to provide a much better stay next time.Sincerely,Hotel Management
There is enough room to park a trailer but characters hanging out in the parking lot and unfriendly staff
Business response:
Dear Eric, Thank you for your feedback. We’re glad the parking area accommodated your trailer, though we're disappointed to hear about your experience with the parking lot environment and our staff’s demeanor. Our team is committed to creating a welcoming and secure space for all guests, and we’ll be taking your concerns seriously to enhance both security and service quality. We hope you’ll consider giving us another chance to offer a better experience. Sincerely,Hotel Management
The beds are si uncomfortably. We did nit sleep at all springs frin the mattress was not comfortable.
Business response:
Dear Oshana, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing you with a good night's sleep. Thank you for bringing this to... read more
Not Recommended The experience was just terrible. The hallway was noisy with loud music and people smoking weed. The police were there 3X and this also created noise. The room had roaches throughout the night. I will never book there again.
Business response:
Dear marshall, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including noise disturbances, the presence of roaches, and the situation with law enforcement. This is not the experience we want for our guests, and we are actively working to address these concerns with our team. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention. We hope you'll consider giving us another chance for a better experience. Sincerely,Hotel Managem... read more
No one on front desk to receive the guest.
Business response:
Dear David, Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the absence of our front desk staff during your arrival. We strive to provide attentive service at all times, and we regret falling short on this occasion. Your comments will be addressed with our team to ensure we are better prepared to welcome our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.
Business response:
Dear Casey, We apologize for the discomfort you experienced during your stay. Your feedback regarding the noise level, room ambiance, and bed comfort is concerning and does not reflect the experience we aim to provide. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.