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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
. She can take it or nothing. The hotel was clean but for a person with asthma it smells like smoke. It took 15 minutes to get on the elevator because you had to wait and then it was slow and they only have one. The lady that waited on me was amazing. But when she was trying to get me a smoke free room the other lady said very rudely I just gave the last one out. She can take it or nothing.
Business response:
We appreciate your honest feedback, Gwendolyn. We apologize that your stay was impacted by the unpleasant odors and issues with customer service. We hate to see that it was not the exceptional experience that we intended for you and will make sure that we address them with upper management for immediate action and resolve.
Property looks nice from the outside and that’s where it ends. The whole place smells. Do not stay here.
Business response:
Thank you for taking the time to rate and review your stay with us, Josiah. Please accept our apologies that your stay was not satisfactory. We are so sorry for the inconvenience that this created and look forward to addressing these issues with the team to avoid them in the future.
Bed shock
Business response:
We are disappointed to see the lower rating and apologize for any issues that you encountered that led to this. Thank you for allowing us to host you and we hope that your future travels are both comfortable and pleasant.
We arrived to the hotelat 9 pm after a long day of travel. We had to wait 20 mins in the lobby for an attendant to arrive to check us in. The beds are TERRIBLE! It is an old spring mattress with no box spring sitting on top of a metal rack with wire mesh. The room looked fairly new remodeled. But the floor was grimy. Like i always say you get what you pay for. The staff was nice.
Business response:
Hello Gerald. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and the bed. This is not the exceptional stay that we intended for you, and we speak with management so that we can improve in these areas.
I liked that it was cheap to stay. I think they are setup as an extended stay place for businesses to keep there crew. Not really for 1-2 night stays. Beds are not comfortable, but I have slept on worse. The walls have no insulation. You can hear everything. One good thing, the a/c didn't work when we arrived but they fixed it quickly on a Saturday.
Business response:
Thank you for taking the time to review and rate your stay with us, Joey. We apologize that your time with us was not satisfactory. We will work hard to improve in the areas mentioned.
Not staying here again This hotel was sub-par to say the least. On the day of my checkin i was told that i wouldnt have the room that i had reserved. Upon arrival i had to wait 20 mins for someone to come to the front desk after having to call for assistance. I had to walk through the smell of Marijuana in the hallway and elevator. The beds were worn out with springs poking out. And the attitude of the staff was horrible
Business response:
Hello Joshua. We appreciate your candid feedback. We apologize that you encountered such issues and can assure you that we will address these concerns with our housekeeping and front desk team for proper action and resolve. We are terribly sorry that your stay was not the exceptional one that we intended for you, and will work hard to avoid these issues in the future.
Business response:
Thank you for taking the time to rate your stay with us, Karen. We apologize for any issues that you encountered while with us. We would love another chance to show you a better experience the next time your travels bring you this way.
Pictures do lie When i walked in there was no one at the desk, i waited for 5 minutes and still no one showed up. Then i called the hotel and someone came from the back, she seemed really nonchalant that there was a customer. When i finally was able to check in, the smell once i went through the door to get to the elevater made me want to gag. I got upstairs to the room and the bedroom was really small and the bed was definitely not a king size bed. I sat on the bed and the mattress was so horrible you could feel the springs... read more
Business response:
Thank you for reviewing your stay with us. Please accept our sincerest apologies regarding the issues you encountered during your visit with us. We hold ourselves to a high standard of service and we are disappointed to see that we may have fell short delivering this during your stay. We will communicate these concerns to management so that we can improve in the areas mentioned for all our future guests.
Did not stay place was discussing
Business response:
Thank you for your feedback, Lisa. We apologize for any issues that you experienced while with us. We would love another opportunity to show you a much more exceptional stay that next time the need arises.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.