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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed shock
Business response:
We are disappointed to see the lower rating and apologize for any issues that you encountered that led to this. Thank you for allowing us to host you and we hope that your future travels are both comfortable and pleasant.
We arrived to the hotelat 9 pm after a long day of travel. We had to wait 20 mins in the lobby for an attendant to arrive to check us in. The beds are TERRIBLE! It is an old spring mattress with no box spring sitting on top of a metal rack with wire mesh. The room looked fairly new remodeled. But the floor was grimy. Like i always say you get what you pay for. The staff was nice.
Business response:
Hello Gerald. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and the bed. This is not the exceptional stay that we intended for you, and we speak with management so that we can improve in these areas.
I liked that it was cheap to stay. I think they are setup as an extended stay place for businesses to keep there crew. Not really for 1-2 night stays. Beds are not comfortable, but I have slept on worse. The walls have no insulation. You can hear everything. One good thing, the a/c didn't work when we arrived but they fixed it quickly on a Saturday.
Business response:
Thank you for taking the time to review and rate your stay with us, Joey. We apologize that your time with us was not satisfactory. We will work hard to improve in the areas mentioned.
Not staying here again This hotel was sub-par to say the least. On the day of my checkin i was told that i wouldnt have the room that i had reserved. Upon arrival i had to wait 20 mins for someone to come to the front desk after having to call for assistance. I had to walk through the smell of Marijuana in the hallway and elevator. The beds were worn out with springs poking out. And the attitude of the staff was horrible
Business response:
Hello Joshua. We appreciate your candid feedback. We apologize that you encountered such issues and can assure you that we will address these concerns with our housekeeping and front desk team for proper action and resolve. We are terribly sorry that your stay was not the exceptional one that we intended for you, and will work hard to avoid these issues in the future.
Business response:
Thank you for taking the time to rate your stay with us, Karen. We apologize for any issues that you encountered while with us. We would love another chance to show you a better experience the next time your travels bring you this way.
Pictures do lie When i walked in there was no one at the desk, i waited for 5 minutes and still no one showed up. Then i called the hotel and someone came from the back, she seemed really nonchalant that there was a customer. When i finally was able to check in, the smell once i went through the door to get to the elevater made me want to gag. I got upstairs to the room and the bedroom was really small and the bed was definitely not a king size bed. I sat on the bed and the mattress was so horrible you could feel the springs... read more
Business response:
Thank you for reviewing your stay with us. Please accept our sincerest apologies regarding the issues you encountered during your visit with us. We hold ourselves to a high standard of service and we are disappointed to see that we may have fell short delivering this during your stay. We will communicate these concerns to management so that we can improve in the areas mentioned for all our future guests.
Did not stay place was discussing
Business response:
Thank you for your feedback, Lisa. We apologize for any issues that you experienced while with us. We would love another opportunity to show you a much more exceptional stay that next time the need arises.
I thought that the rate was good, until I saw everything that was missing. No coffee pot is inexcusable. Why would you need a kitchenette if it is unfurnished. Totally disappointed. We wouldn’t even finish our stay. We were supposed to leave on Sunday morning but we packed up and left around 7:00 on Saturday evening.
Business response:
Hello Avis. We appreciate you taking the time to review your time with us. We hate to see that your stay was disappointing, and that we failed to satisfy your expectations. Since we are more of an extended stay, our amenity offerings due differ than that of most hotels. We believe in passing all savings down to our guests instead of adding the extra costs into the rate. We apologize that we did not fit your needs and hope that your future travels are wonderful ones.
Very uncomfortable. Had to wait on attendant (10min) to check in. Not enough towels, no one responded to requests. Beds are terrible. Most uncomfortable hotel I have stayed at.
Business response:
Thank you for your review, Steve. We hate to see that you did not enjoy your time with us due to the issues that you encountered with the delay in checking in and the discomfort of the bed. We never want your stay with us to be anything less than perfect and we are terribly sorry that we left you with this negative impression of our hotel. Our staff works tremendously hard to accommodate you and provide you with a high-level of hospitality and we will work hard to improve in these areas for all our future guests. Thank you f... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.