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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid over $500 to stay for 10 days and I have bed bugs. I'm going to see how they handle it tomorrow.
Business response:
Thank you for your review. We are disheartened to see that you experienced potential pest sightings. Our front desk and housekeeping team work quickly to address these types of issues. We do hope that they were able to assist you in resolving this matter and are so sorry for any inconvenience that this caused. We do hope that your future travels are wonderful ones.
I had booked a king sized bed for $82. When I got to the hotel, she said that my room wasn’t available. The hotel had already taken my money. She gave me a room that was $69 instead. If I book a room, the room should be ready by check in time.... I came at 5pm.
Business response:
Thank you for your review, Lisa. Your feedback is important to us, and we appreciate you letting us know about your experience. We are so sorry for the inconvenience that you experienced with the rate, and your room not being ready upon checking in. Thank you for letting us know how we are coming across and we will use your feedback to help us improve. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Steven. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
No sleep No extra consideration for people not using the extended stay. Have to pay for towels and take out ur own garbage. Pillows and Beds awful!!! Sound from people above u awful!!! Got no rest!
Business response:
Thank you for taking the time to review your stay. We are so sorry that you were not aware of our amenity offerings prior to checking in. Since we are more of an extended stay, we offer the basic items and allow our guests to customize their experience and only pay for the items that they need or want to use. This helps us keep our rate super low and affordable. We sincerely apologize that we did not exceed your expectations, but we do hope that all you future travels are wonderful.
Vinyl floors in all hallways. Laminate wood bedrooms. No sound barrier that carpets offer. Bed horrible springs very loud. Towels were for a kid no way to get dry. No staff on duty unless emergency. Soap unusable. Arrived late so you have to call a number to gain entrance. Left 10am Sunday. No lobby or desk clerk. Generally clean but no sense of security there at all. Oh trash truck comes really early bound to wake you up and big nosiest vehicles leave too early as well and they will wank you up as well. Exterior looks great... read more
Business response:
Thank you for your detailed review of your stay, Mel. Allow us to apologize for the issues that you experienced with the towels, trouble reaching the front desk and unpleasant noise levels. Our staff works hard to address these types of concerns as soon as they are made aware and we are so sorry that this did not happen for you. We are committed to providing a superior experience for all our guests and will use your feedback to do just that. We hope that all your future travels are wonderful.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
this is not just a hotel its a place that people live. has many disabled broken down cars in the parking lot and people who appear to be on drugs hanging out in the parking lot. the place smells of marijuana. I would not recommend staying here.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope there was some kind of misunderstanding about that. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Let's not mince words....you don't EVER want to stay here. For $76 per night, I expected a simple, comfortable room, no frills. But this place was completely unacceptable. I picked up the remote control, and it was covered in some sticky substance. The floor was completely sticky, like I was walking on a giant piece of velcro. There was no lamp to be found, just a bright spotlight right over the bed. But the real deal-killer were the scurvy-looking people hanging out in the parking lot, and around the entrance. It simply fel... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests and the issues with overall cleanliness, Steven. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Robert. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.