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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Steven. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
No sleep No extra consideration for people not using the extended stay. Have to pay for towels and take out ur own garbage. Pillows and Beds awful!!! Sound from people above u awful!!! Got no rest!
Business response:
Thank you for taking the time to review your stay. We are so sorry that you were not aware of our amenity offerings prior to checking in. Since we are more of an extended stay, we offer the basic items and allow our guests to customize their experience and only pay for the items that they need or want to use. This helps us keep our rate super low and affordable. We sincerely apologize that we did not exceed your expectations, but we do hope that all you future travels are wonderful.
Vinyl floors in all hallways. Laminate wood bedrooms. No sound barrier that carpets offer. Bed horrible springs very loud. Towels were for a kid no way to get dry. No staff on duty unless emergency. Soap unusable. Arrived late so you have to call a number to gain entrance. Left 10am Sunday. No lobby or desk clerk. Generally clean but no sense of security there at all. Oh trash truck comes really early bound to wake you up and big nosiest vehicles leave too early as well and they will wank you up as well. Exterior looks great... read more
Business response:
Thank you for your detailed review of your stay, Mel. Allow us to apologize for the issues that you experienced with the towels, trouble reaching the front desk and unpleasant noise levels. Our staff works hard to address these types of concerns as soon as they are made aware and we are so sorry that this did not happen for you. We are committed to providing a superior experience for all our guests and will use your feedback to do just that. We hope that all your future travels are wonderful.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
this is not just a hotel its a place that people live. has many disabled broken down cars in the parking lot and people who appear to be on drugs hanging out in the parking lot. the place smells of marijuana. I would not recommend staying here.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope there was some kind of misunderstanding about that. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Let's not mince words....you don't EVER want to stay here. For $76 per night, I expected a simple, comfortable room, no frills. But this place was completely unacceptable. I picked up the remote control, and it was covered in some sticky substance. The floor was completely sticky, like I was walking on a giant piece of velcro. There was no lamp to be found, just a bright spotlight right over the bed. But the real deal-killer were the scurvy-looking people hanging out in the parking lot, and around the entrance. It simply fel... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests and the issues with overall cleanliness, Steven. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Robert. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
There was no one at the front desk. When I was told to call 500 from the lobby no one answered. I finally got ahold of someone by called a random number that had called me before to see if we would be there. She said she had to get dressed. Does she live there? Anyway, at 9am when I went to check out. Low and behold no one was there again. We left the key and left. There was no shampoo or soap. There was hair on the sheets. The beds were so u comfortable and the tv didn’t even have a remote. I hope someone hires someone that... read more
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
We were told we could park our 18 wheeler there when i booked the room. At arrival we were told to park on the street where there is no parking signs. After calling the local PD they said we would be towed if we parked overnight. Ended up not staying at the room and still had to pay for it.
Business response:
Thank you for taking the time to review your stay. We can't tell you how sorry we are for the unfortunate event that took place during your time with us. We work hard to accommodate your needs as much as we can within the scope of what is allowed by city officials. We are so sorry that you were not able to stay and apologize for not getting the opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.