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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend it because the beds were not comfortable at all. Management/ staff is usually unavailable and if they are they are usually in a rude mood. It is pet friendly and the kitchenette is helpful. I guess you get what you pay for:(
Business response:
Hello Lilia. We are so disheartened to see that we did not earn your recommendation due to issues with customer service and the discomfort of the bed. We will make sure that we use your feedback so that we can improve the guest experience for all our future guests. Best wishes in all your future travels.
The property around the hotel was nice, except for all the dog poop in the ground.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take the cleanliness of our public spaces very seriously - and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
The beds in this hotel are uncomfortable, they don’t have an Iron in the room you have to call to the front desk to ask for one but when you call they don’t have anybody to help you
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The customer service was horrible! Also, I was not aware until after being charged, that there was no housekeeping and o was responsible for my own trash! The phone in the lobby did not work and the girl who worked there, had the worst attitude!!! Will never go back!
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Not what I spect from the hotel service was not ther rooms ar not up to my needs
Business response:
Thank you for your review. We are so sorry that we did not exceed your expectations. We work so hard to provide an exceptional experience and we are disappointed to see that this did not happen for you. Thank you for allowing us to host you and we wish you all the best in your future travels.
I got in late 8ish and there wasn’t anyone to help me check in. After 10 min or so someone showed up and helped me check in. She was nice. When I left in the morning 7 still no one was there to check me out. If your single and on a budget maybe stay here. I wouldn’t recommend to families.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not e... read more
Disappointed I did not check in they only have smoke u have ASMA so I have to leve bad service they did not want to change the room unfortunately I have to spend more money on another hotel so disappointed 👎😡😡😡
Business response:
Thank you for your review, Rosa. We are so sorry that you experience such difficulties due to our smoke friendly environment. We work hard to ensure that we make all our policies and amenities visible online to our guests. We are so sorry if you were not aware that we were a smoking hotel before checking in. We do appreciate you for allowing us to host you and we wish you all the best in your future travels.
I paid over $500 to stay for 10 days and I have bed bugs. I'm going to see how they handle it tomorrow.
Business response:
Thank you for your review. We are disheartened to see that you experienced potential pest sightings. Our front desk and housekeeping team work quickly to address these types of issues. We do hope that they were able to assist you in resolving this matter and are so sorry for any inconvenience that this caused. We do hope that your future travels are wonderful ones.
I had booked a king sized bed for $82. When I got to the hotel, she said that my room wasn’t available. The hotel had already taken my money. She gave me a room that was $69 instead. If I book a room, the room should be ready by check in time.... I came at 5pm.
Business response:
Thank you for your review, Lisa. Your feedback is important to us, and we appreciate you letting us know about your experience. We are so sorry for the inconvenience that you experienced with the rate, and your room not being ready upon checking in. Thank you for letting us know how we are coming across and we will use your feedback to help us improve. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.