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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I thought that the rate was good, until I saw everything that was missing. No coffee pot is inexcusable. Why would you need a kitchenette if it is unfurnished. Totally disappointed. We wouldn’t even finish our stay. We were supposed to leave on Sunday morning but we packed up and left around 7:00 on Saturday evening.
Business response:
Hello Avis. We appreciate you taking the time to review your time with us. We hate to see that your stay was disappointing, and that we failed to satisfy your expectations. Since we are more of an extended stay, our amenity offerings due differ than that of most hotels. We believe in passing all savings down to our guests instead of adding the extra costs into the rate. We apologize that we did not fit your needs and hope that your future travels are wonderful ones.
Very uncomfortable. Had to wait on attendant (10min) to check in. Not enough towels, no one responded to requests. Beds are terrible. Most uncomfortable hotel I have stayed at.
Business response:
Thank you for your review, Steve. We hate to see that you did not enjoy your time with us due to the issues that you encountered with the delay in checking in and the discomfort of the bed. We never want your stay with us to be anything less than perfect and we are terribly sorry that we left you with this negative impression of our hotel. Our staff works tremendously hard to accommodate you and provide you with a high-level of hospitality and we will work hard to improve in these areas for all our future guests. Thank you f... read more
I would not recommend it because the beds were not comfortable at all. Management/ staff is usually unavailable and if they are they are usually in a rude mood. It is pet friendly and the kitchenette is helpful. I guess you get what you pay for:(
Business response:
Hello Lilia. We are so disheartened to see that we did not earn your recommendation due to issues with customer service and the discomfort of the bed. We will make sure that we use your feedback so that we can improve the guest experience for all our future guests. Best wishes in all your future travels.
The property around the hotel was nice, except for all the dog poop in the ground.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take the cleanliness of our public spaces very seriously - and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
The beds in this hotel are uncomfortable, they don’t have an Iron in the room you have to call to the front desk to ask for one but when you call they don’t have anybody to help you
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The customer service was horrible! Also, I was not aware until after being charged, that there was no housekeeping and o was responsible for my own trash! The phone in the lobby did not work and the girl who worked there, had the worst attitude!!! Will never go back!
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Not what I spect from the hotel service was not ther rooms ar not up to my needs
Business response:
Thank you for your review. We are so sorry that we did not exceed your expectations. We work so hard to provide an exceptional experience and we are disappointed to see that this did not happen for you. Thank you for allowing us to host you and we wish you all the best in your future travels.
I got in late 8ish and there wasn’t anyone to help me check in. After 10 min or so someone showed up and helped me check in. She was nice. When I left in the morning 7 still no one was there to check me out. If your single and on a budget maybe stay here. I wouldn’t recommend to families.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not e... read more
Disappointed I did not check in they only have smoke u have ASMA so I have to leve bad service they did not want to change the room unfortunately I have to spend more money on another hotel so disappointed 👎😡😡😡
Business response:
Thank you for your review, Rosa. We are so sorry that you experience such difficulties due to our smoke friendly environment. We work hard to ensure that we make all our policies and amenities visible online to our guests. We are so sorry if you were not aware that we were a smoking hotel before checking in. We do appreciate you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 636 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.