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Extended Stay America Select Suites - Birmingham - Pelham
- Hotels
- Pelham, AL
About this business
Location details
101 Bishop Circle, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RUDE customer service; she sat behind the door for 10 minutes to continue her phone conversation before checking us in; key never worked to let us in the main door; I had to wait for guests to let me in every time; bed felt like rocks; a/c was ridiculously loud all night
Business response:
Dear Ashleigh, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Need a refund for my traumatic experience It was horrible from the check in til waking up to smoke filling the hallway fire alarm blaring
Amphitheater behind hotel with rap concert
Front desk closed early Booked online and went to checkin at 8:30pm and the front desk was closed for the night… Took over an hour to get rebooked at another location
Horrible stay in Pelham Alabama The most horrible state ever my room was right by the doors people out 3 o’clock in the morning talking by the window all night every night I couldn’t sleep one night.door keeps slamming the people upstairs stomping and running the beds very very uncomfortable the smell in the room is horrible made me sick the whole nine days I was there. I would never return or recommend nobody there need to get better beds
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Labrina. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Carrie. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
. She can take it or nothing. The hotel was clean but for a person with asthma it smells like smoke. It took 15 minutes to get on the elevator because you had to wait and then it was slow and they only have one. The lady that waited on me was amazing. But when she was trying to get me a smoke free room the other lady said very rudely I just gave the last one out. She can take it or nothing.
Business response:
We appreciate your honest feedback, Gwendolyn. We apologize that your stay was impacted by the unpleasant odors and issues with customer service. We hate to see that it was not the exceptional experience that we intended for you and will make sure that we address them with upper management for immediate action and resolve.
Property looks nice from the outside and that’s where it ends. The whole place smells. Do not stay here.
Business response:
Thank you for taking the time to rate and review your stay with us, Josiah. Please accept our apologies that your stay was not satisfactory. We are so sorry for the inconvenience that this created and look forward to addressing these issues with the team to avoid them in the future.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Pelham
How is Extended Stay America Select Suites - Birmingham - Pelham rated?
Extended Stay America Select Suites - Birmingham - Pelham has a 3.4 star rating with 620 reviews.
When is Extended Stay America Select Suites - Birmingham - Pelham open?
Extended Stay America Select Suites - Birmingham - Pelham is open now. It will close tomorrow at 12:00 a.m.