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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uma experiência horrível , mais uma com a hoteis.com, hotel sem nenhum serviço troca de toalhas ( não tem toalha de rosto ) sem infra estrutura toda noite chegavam vários carros de policia por alguma ocorrência no hotel, quartos muito barulhentos, sujos um pesadelo
Business response:
Dear Virginia, Your review of our hotel was recently brought to my attention. Please accept my deepest apologies about the experience you had with your stay with us. However, the incidents that were mentioned, aren't typical of the hotel. We try to avoid all disturbances at any costs to ensure all of guests, such as yourself, are safe and at peace. Thank you for sharing your experience with us. We do hope that you give us another opportunity to provide you with a much more positive experience the next time you are in the ar... read more
No service horrible no service it was not a great experience
Business response:
Thank you for your feedback, Natonya. I can't tell you how out of the ordinary it was to hear about your experience. We are known for super clean rooms and exceptional, friendly staff so we were unhappy to hear that this was not your experience. We are sorry we disappointed you and wish you well in your future travels.
Rude reception First I got there between :945 and 10 pm ,there was no one there .waited for 20 mins then left and booked another hotel .i called Expedia to reach out to them but no one answered them .The next morning I went there spoke to the receptionist she spoke to with an attitude that there was a 500 # to call for someone to check me in which by the way I didn’t see,however the night I arrived there was a lady who was wearing a the hotel tag told me someone is calling them let me wait that why I waited and no one came. ... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ronald Austin General Manager
The hotel came with nothing, I would definitely recommend extended stay America over woodspring they offer kitchen utensils free of charge, hotel staff is friendly, they provide grab and go breakfast in the morning. The rooms are super spacious. Woodspring just did not meet my expectations.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ronald Austin General Manager
Like how don’t you have 24 hour front desk. I literally coming a deployment and this is the first establishment I see and I couldn’t even stay at your establishment.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. During off-hours... read more
The customer service was awful I paid for my room before I got to the hotel and at time of check out when I got to my house I found out that they had charged my account $43.62 without my knowledge and I called them back and asked why did you charged my account without me knowing about it I called my bank and they had to refund the money back to my account all because they're very unprofessional and don't care about their customer
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ronald Austin General Manager
Nice hotel......very bad service with NO hot water Upon check-in we were not told there was no hot running water in the whole hotel! We went 3 days with no hot water to wash or shower with!!! And the manager told us and everyone else no credit or adjustments to our bills. We would have never checked in!!!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ronald Austin General Manager
Okay Reminded me of a motel than an extended stay hotel. Limited to 2 towels/rags and charged $10 for housekeeping. Bedding sheets were very cheap and itchy, no hotel staff after a certain hour. Found roaches and was given one bar of soap. Would not stay again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ronald Austin General Manager
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.