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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, Thank you for taking the time to post a review about your recent stay at our hotel. I would like to apologize for the issues experienced. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future. Sincerely, Management
Supposedly this hotel was just built in the last few months. My first check in as a guest was a weekly rate discounted which only allowed them to have my room service cleaned once a week. which I can totally accept !! The Second Time I checked in was for five nights which was based on a daily rate of $80 per night, as I should have received room service on a daily basis, since I paid a premium daily room has not been serviced even once which was very disappointing. The real problem was, the elevator broke down on 3 different... read more
Business response:
Dear Jeff, Thank you for taking the time to bring this matter to my attention. You are a valued customer and your feedback is greatly appreciated. I would like to apologize for the inconveniences that you have experienced during your stay. I am very sorry that you weren't able to use the elevator to bring your belongs to your vehicle. We are making sure that the proper steps are taken with the elevator company because we know that it causes great inconveniences when it is out of service. We strive to provide a comforting e... read more
It was disgusting!!! The room smelled like someone stuck a used kotex in the air vents and when I tried to get a room change they told me no. Never stay here!!!
Business response:
Dear Mr. Stiles, We recently received your feedback on your current stay and I wanted to take a moment to follow up with you. Our goal is to ensure guests are 100% satisfied, It appears for your stay we have not reached our goal. I would like to apologize on behalf of my staff and I for the inconvenience. Mr. Stiles, we usually received great reviews on the cleanliness of the rooms; needless to say, we fell short during your stay. Again, I deeply apologize, and thanks you for your feedback. Sincerely, Ron Austin General Ma... read more
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. Needless to say, my team and I strive to provide a clean and safe environment to our guests. It's apparent that in this case we have fallen short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ron Austin General Manager
What we didn't like about the hotel huge problem with the bed sheets we came in 4 a.m. after a long day and our friend lift the covers since discovered blood stains on the bed sheets it was late I wrap them up and just threw them in the ground and wait till the next morning Went to the desk and I brought them up and all they can do is say im sorry really just an apology really quite disgusting especially for the amount I paid for plus the extra pet fee manager wasn't even there to resolve the problem their excuse was they're... read more
Rude Staff The staff was rude and attempted to overcharge and unfairly charge. There is no breakfast and no amenities.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
Lugter grimt Værelset var rent og i fin stand, men det havde en forfærdelig lugt. Der lugtet ekstremt jordslået. Vi skulle kun overnatte en enkelt nat så vi pakkede ikke ud, men alligevel kan vi flere dage senere stadig lugte det i vores tøj.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
Rudest staff possible Extremely rude staff at check in. Ended up staying somewhere else.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
The location had drug dealers and attics in the hotel living it’s was a horrible situation
Business response:
Dear Shenika, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.