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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Not good I did not enjoy my stay there,There was cooking facilities but no utensils e.g plates pans knives forks spoons,you have to take your own rubbish to the bins,no room service
Business response:
We are so sorry that you were not aware of our unique amenities - that guests choose only those services and amenities that they want to include in their rate. For example, many guests appreciate being able to bring their own cookware and dishes but others purchase locally or we have sets available for purchase at the Front Desk. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for... read more
Aside from being in a not so nice part of the town this place looks like it doubles as a homeless shelter. I had to wait around 15 minutes for someone to even come to the front desk but within that 15 minutes I got a glimpse of the type of people "living" at the hotel as well as other people checking in. Naturally I decided against staying there.
Business response:
Thank you for your feedback and for sharing your experience. We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
The bed uncomfortable no box springs and pillows l
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Constant horrible noises and uncaring employee There was so much noise from ssomeone constantly running back and forth, walking hard, moving things that it felt like Chinese torture. And the employee was not nice and did not seem to care. Bed was horrible.
Business response:
I would like to apologize on behalf of my staff and I for noise... Furthermore, we usually received great reviews on the helpfulness of our staff; needless to say, we fell short during your stay. I will review your survey with my team and I hope we will improved upon your next survey. Again, I would like to say how sorry I am, and thanks you for your feedback
Business response:
Thank you for rating our hotel.
The most unique part was a roach in the room. Small black bugs on the floor. The rude manager and him trying to charge me for a night I did not stay and him threatening not to give me any money back. The Broward Sheriff as greeters and the smell of dogs and poop hidden with air freshener. Just a wonderful stay even with all of that. Enjoy!
Business response:
We are disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Strong smell staff sprayed the entire room with pesticide right before we checked in. The film from the spray was still apparent and the smell was so strong that we were instructed by staff to open up the window. We also saw where there were ants that they were treating for. They did not have another room to move us to according to the front desk staff. Since I paid in advance I did not expect them to refund my money.
Business response:
Thank you for your feedback, I would like apologized for the chemical odor we used to clean the wood flooring. This was certainly not the impression we wanted to created.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.