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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is right off I-95 making it convenient. However the hotel itself was rather disappointing. The staff was welcoming when we arrived. To our surprise, there was only one hotel dolly to move our luggage so only one person could move stuff at once unless willing to share, and there was no assistance from the staff. Once upstairs, we found our room bare. No dishes, no silverware, no glassware, not even anything plastic IF they did not want guests to share them for sanity reasons. Our only two options were buy them from the ... read more
Business response:
Dear Valued Guest, I would like to say thank you for review. We appreciate all feedback that way we can improve the experience for all guest in the future. I do want to address your concern about the luggage dolly. We have never had a demand for more than one until recently and that is something we are working on. However, I want to apologize for the inconvenience of having to wait for the luggage dolly. Furthermore, our slogan "Its Simple. Done Better.", guest only pay for what they need. Utensils and other items are avai... read more
Business response:
Dear Valued Guest, I would like to say thank you for your review of your stay with us. However, I wish we were able to see your exact concerns with your stay, but it is apparent that we fell short. I do wish we can regain your trust and come stay with us again. Thank you, Management
Only thing decent about this place is the price. Rude arrogant personnel (when they’re around). Constant stench of pot in the elevator. Clientele appeared sketchy.
Business response:
Dear Valued Guest, Thank you so much for feedback of your recent stay with us. I do want to apologize for the service that was received. Here at WoodSpring Suites, we strive to make sure all of our guest receive the best service and it is apparent we fell short in this case and for that I am sorry. Furthermore, I do want to acknowledge the clientele that is at the hotel. My staff and I are always keen to whom we rent rooms to and if there are any suspicious behaviors then we do get the authorities involved and kindly ask t... read more
I was about to be mugged , dont go there , terriable neighbourhood
Business response:
Dear Hasan, I received a copy of your recent survey and I wanted to take a moment to personally respond. It upsets me to hear that you were nearly mugged I am truly sorry for your experience; however, I do want to say that the incident is not typical of the hotel. To ensure that something like this does not happen again be sure to let staff know ASAP because the hotel is under surveillance. Thank you for sharing your experience with us and we do hope that you would give us another opportunity to provide you with a more posi... read more
Staff is not very friendly or helpful. The elevator wreaks of pot smoke almost every evening. You have to discard your own trash and maid service is bi-weekly. The hardwood floors in my room were swept, but not mopped. I had to wipe up some spilled water and the rag was dirty afterwards. I seriously doubt I’d ever stay here again.
Business response:
Dear David, I would like to say thank for the feedback within your review of your recent stay with us. It saddens me to know that your experience at the hotel was not the most positive. Here at WoodSpring Suites we strive to make sure that our customer service is always welcoming and helpful, but it is apparent that we fell short during your stay. Our motto is "Its Simple. Done Better.", being an extended stay hotel, we understand that many guest are here for long periods of time making our hotel their home away from home ... read more
The amenities are very basic. No daily cleaning. Towels in room were dirty. No service from hotel staff at all. Almost as if you were bothering them for checking in.
Business response:
Dear Valued Guest, We regret to hear that you were disappointed with the amenities of the hotel. We promise simplicity due to the fact that it is an extended stay hotel and are disappointed to find we fell short here. Each of the concerns you noted have been shared with our staff to ensure this mishap does not happen again. We are eager to welcome you back soon, so we can prove to you our dedication to providing you with the room you deserve. Sincerely, Management
NO BREAKFAST, COFFEE MACHINE ONLY IN A,M CHARGE TO CLEAN ROOM, ONLY 2 PILLOWS, HAD TO BUY UTENSILS. WE WILL STAY AT EXTENDED STAY NEXT TIME.
Business response:
Dear JEROMEHANDEL, Thank you for taking the time to post a review about your recent stay at our hotel. I would like to apologize for the issues you have experienced with the elevator. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future. Sincerely, Management
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
Was given a room that was too small and handicap they said that was the only one available but the next day I found out that was not true
Business response:
Dear Valued Guest, Thank you for taking the time to post a review about your recent stay at our hotel. I would like to apologize for the issues experienced. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future. Sincerely, Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.