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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mucho por mejorar... poco recomendado. La cama no era cómoda ni amplia, no hay servicio al cliente ni respuesta a las solicitudes, no es un espacio para descansar en la habitación superior había mucho ruido 6 de la 7 noches y no hubo solución... no organizan los cuartos.
Business response:
Lamento mucho escuchar las cosas que fueron negativas y más para que no obtuviéramos su recomendación. Gracias por sus comentarios para que siempre podamos mejorar.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management
This is a suite type hotel. They should have played, cutlery, pots etc. They have none. A hotel should provide more than 3/4 of a roll of toilet paper - they do not. Two people get 2 towels and 2 facecloths. That’s it for a 10 day stay. No room cleaning in 10 days. Two tiny pieces of soap and 2 tomy shampoos. One good thing about the place - it is clean and new.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We know most hotels provide daily cleaning so we can understand how that would be anyone’s natural expectation. WoodSpring Suites is an extended stay hotel, which is why we offer bi-weekly housekeeping for guests, like yourself, staying more... read more
The hotel is awful......,........ The hotel is awful. The hotel IS AWFUL
Business response:
Dear Valued Guest, I received a copy of your recent survey and I wanted to take a moment to personally respond. It upsets me to hear your thoughts of the hotel, I am truly sorry for your experience. We appreciate you for sharing your experience with us and we do hope that you would give us another opportunity to provide you with a more positive experience the next time you visit the area. Sincerely, Management
It was clean. Alot of noise from other room. Parking lot party.
Business response:
Dear Valued Guest, I received a copy of your review and I wanted to take a moment to personally respond. It upsets me to hear that there was a lot of noise during your stay, I am truly sorry for your experience. Thank you for sharing your experience with us and we do hope that you would give us another opportunity to provide you with a more positive experience the next time you visit the area.
Support desk was not at all helpful and not at all responsive
Business response:
Dear Valued Guest, Your review of our hotel was recently brought to my attention. Please accept my deepest apologies that my staff wasn't helpful. It is not typical of my staff to not be resourceful as they were trained to help all guest. Thank you for sharing your experience with us. We do hope that you give us another opportunity to provide you with a much more positive experience the next time you are in the area.
I know this is a budget hotel but that's no reason for the halls and rooms to smell of stinky feet. To be clear.... that's BEFORE I went in. A can of Lysol still didn't cure it so its probably a dirty mop on a dirty floor.
Business response:
My name is Ronald Austin and I'm the General Manager for the Woodspring Suites Deerfield Beach. We recently received your feedback on your past stay and I wanted to take a moment to follow up with you. Our goal is to ensure guest is 100% Satisfied, It appears for your stay we did not reach our goal. I would like to apologize on behalf of my staff and I for the odor. We are an extending stay hotel and guests are always cooking. We usually received great reviews on the cleanliness of our hotel. Needless to say, we fell short... read more
Called hotel at 6:41 pm to let them know we would be arriving late at 2:30 am and if it was okay for us to check in at that time. A man who answered let us know that was fine and to call a certain number when we arrived and “someone” would come down to get us our key. When we arrived there was a small lobby with locked doors and the phone to call the hotel administration. When we walked in there must have been hundreds on flys in the small 6x6 room. Gross. The receptionist finally came down confused that we were checking in ... read more
Business response:
Dear valued Guest: My name is Ronald Austin and I'm the General Manager for the Woodspring Suites Deerfield Beach. We recently received your feedback on your past stay and I wanted to take a moment to follow up with you. Our goal is to ensure guest is 100% Satisfied, It appears for your stay we did not reach our goal. I would like to apologize on behalf of my staff and I for the service you received. The situation you are describing is not typical of the service we provide. You are a valued customer and your business is gre... read more
Don’t do it if you want sleep. We started with a late check in. Waited outside for 10 minutes. The bed is wrapped in plastic and is very uncomfortable. Like sleeping on a baby crib mattress. Only 2 sorry pillows they purchased at the dollar store. No curtains just cheap blinds so enjoy the parking lot lights while you sleep. Poorly insulated. You can hear people talking and moving around in the other rooms all night. Worst night sleep in years!! I’m not sure where all the great reviews are coming from. Must be the staff.
Business response:
Dear Jason, It saddens me to hear that your stay with us wasn't enjoyable. However, I do appreciate your feedback as it only will makes us better the services we provide. I do want to clarify a few things that way you are informed on how our hotel works. We are an extended stay hotel were our office hours are from 7am to 11pm and after hours we have a front desk staff member on call to do late check-ins and assist guest after hours. Once, 500 is dialed on the lobby phone the front desk staff member has to wait for an opera... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.