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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs were found in the room. People smoking pot in and around the building. Arrive at hotel with five police cars at the entrance of the hotel dealing with a dispute. I will never or recommend anyone to stay here. I felt that I was staying in a subsidized housing project. Highly recommend to stay somewhere else.
Business response:
Dear Timothy, Thank you for sharing your feedback. We sincerely regret that your visit left such an impression and assure you that what you described does not reflect the standards we uphold. We take great care to maintain a welcoming and well-kept environment and work closely with local authorities and property security to help maintain a safe environment. Your comments will be shared with our team. We value your perspective and hope you might consider giving us another opportunity in the future to restore your confidence i... read more
Chek in was bad and slow. She was on her phone the whole time. The whole hotel smells like weed. Room was cleanish. Hotel felt dirty. Bare bones amenities. Bed was not comfortable and the pillows were thin and towards the end of the life. Do not recommend.
Business response:
Dear Mohammed, Thank you for sharing your feedback. We regret that your check-in experience and overall stay did not meet your expectations. Guest comfort and attentive service are very important to us, and your comments highlight areas where we need to improve. Your feedback will be shared with our team to enhance the guest experience. We hope you might consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay. Sincerely, Hotel Management
The hotel is old needs an update
Business response:
Dear Andrew, Thank you for sharing your feedback. We are sorry to learn that the condition of the property did not meet your expectations. Providing a welcoming and well-maintained environment is a priority, and we understand the importance of a space that feels both comfortable and refreshed. Your comments have been noted and will be carefully considered as we explore ways to enhance the overall guest experience. We appreciate your perspective and your time in bringing this to our attention. We hope that you will consider s... read more
The TV didn't work and they didn't move us all made any effort to get us another TV so we spent the whole night without a TV didn't even give us a break
Business response:
Dear Victor, Thank you for bringing this matter to our attention. We regret the lack of responsiveness you encountered and understand how frustrating it must have been to face such inconvenience without resolution. This falls short of the service standards we strive to uphold, and we sincerely apologize for the lapse. Your feedback is essential in helping us reinforce accountability and improve guest satisfaction. We’re taking steps to ensure prompt attention to in-room concerns in the future. We would welcome another opport... read more
It was rundown, remodel was terrible, shower faucet fell off in hand, no shower for 2 days, bath light fixture fell down, smoke alarm fell off of wall, toilet ran all night, hall and room smelled. The lobby was remodeled.
Business response:
Dear Nancy, Thank you for your feedback. We regret that the experience did not meet expectations and apologize for the inconvenience you faced throughout yourstay. Your comments about the condition of the room and fixtures have been noted and will be shared with our maintenance and management teams. While we’re glad the lobby offered a more updated impression, we know that alone doesn’t make up for the discomfort you endured. We appreciate you taking the time to share your experience and hope for the opportunity to offer a m... read more
Dirty rooms, never once did I get a cleaning service my whole stay. Yelling and arguing in the hallways in the middle of the night. No security or security guards anywhere
Business response:
Dear Lawrence, Thank you for reviewing your stay with us. We are sorry your visit did not reflect the comfort and peace you expected. We understand how unsettling disruptions and a lack of upkeep can be, and we are currently reviewing these matters to ensure a better experience for our future guests. Please note that housekeeping is provided biweekly. Additional services are also available upon request for a small fee. Your concerns about the environment and oversight during late hours are being shared with the appropriate t... read more
Well everything was good till you hear the alarm go off at 5:15 an the morning! I was shock because I was deep sleep an I was afraid that the building was burning! Front desk wasn’t even no where to be found to ask her what was going on! I had to work that afternoon
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the unexpected alarm that disturbed your rest and caused concern. Providing a safe and peaceful environment is our priority, and we apologize for the disruption, especially considering your work obligations. We also understand how frustrating it must have been not to find staff available promptly for assistance. Your feedback is important and will be shared with our team to help us enhance response times and communication during similar situations. We app... read more
The cockroach hotel We went with a small pet, so they provided a room where they had other rooms with pets. The carpet was smelly. It seemed that everybody there used pot, the smell came through the vents. The people above and next to our room were very noisy at all hours. It was nearly impossible to have a good night sleep. The cockroaches were in the kitchen, in the bathroom, over the desk, near the TV. The floor in the room was nasty and sticky. Zero cleanliness.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize that your stay was disrupted by cleanliness and comfort issues. Maintaining a safe, clean, and well-kept environment is very important to us, and we regret that this was not reflected during your visit. Your feedback has been shared with the appropriate teams to ensure careful review and improvement. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a more pleasant and restful experience in the future. ... read more
I’ve stayed at other Extended Stay hotels. They all had coffee and ice. Not this one. At least there was a bar of soap in the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that some of the amenities you expected, such as coffee and ice, were unavailable during your stay. Please note that our rooms are equipped with full-size refrigerators, allowing guests to make their own ice conveniently. Providing a comfortable and convenient experience is very important to us, and we appreciate you bringing this to our attention. We are glad you found the soap in your room helpful, and we remain committed to ensuring your future visits meet your ex... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.