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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Péssima limpeza Limpeza do local é um desastre. Corredor do hotel, parece que falta ar, do cheiro que nem sei descrever se [e de mofo ou sujeira. Limpeza do quarto, o chão parece "melado", chega a deslizar os pés. Lençois e travesseiros, cheiram a cigarro. Não sou nem um pouco chato a detalhes e já me hospedei em hoteis bem mais simples que este, mas que eram muito mais limpos. Dificil até acreditar nos comentarios que li, em que as pessoas relatavam exatamente o que estou relatando. Mas comprovei que era tudo verdade.
Business response:
Dear Eduardo,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, including the unpleasant odors and the condition of your room. Your feedback is crucial, and we are addressing these matters with our housekeeping team to ensure immediate improvements are made. We understand that a clean and comfortable environment is essential for a positive experience, and we regret that we fell short in this regard. Please know that we are committed to enhancing ... read more
Compliant This hotel has beat minimal essentials. You get towels and 1 bar of soap. No coffee pot or coffee in the lobby. You get a refrigerator, microwave and 2 burner but no pots or pans. If you want to rent them it's $39.99. if you need another towel it will cost you $1.75. we will never stay there again. Only plus about it it's a pet friendly hotel.
Business response:
Dear Tammy, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be when expectations are not met, especially regarding essential amenities. Your comments about the kitchen supplies and additional charges are important, and we will review these areas to improve our guest experience. We are glad you appreciated our pet-friendly policy, and we hope you reconsider staying with us again in the future for a more enjoyable experienc... read more
On check in the person was unprofessional and rude ! Also after all paid he ask me for make a $100 dollars deposit which not back on my account yet! The bed sheets and the room smells like mold i couldn’t sleep i checked in at 9:30 pm and left at 4:30 am with a horrible headache!
Business response:
Dear Emanoela, Thank you for being our guest. Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. The deposit is released from our ... read more
Bad service
Business response:
Dear Lorenzo, Thank you for sharing your experience. We regret to hear that our service did not meet your expectations. Providing exceptional service is a top priority for us, and we are sorry to have fallen short in this instance. Your feedback is important and will help us address the issues you encountered. We hope you will consider giving us another opportunity to better serve you in the future.Sincerely,Hotel Management
I didn’t stay at hotel was issued full refund by hotel have case number but still week later no money back Expedia stole my money that’s ridiculous
Business response:
Dear Cole, We apologize for the inconvenience you experienced with your refund. It's concerning to hear that you have not received your money back yet. Please rest assured that we will follow up to resolve this issue promptly. Your feedback is important to us, and we are committed to ensuring that you receive the refund you are owed. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.