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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well everything was good till you hear the alarm go off at 5:15 an the morning! I was shock because I was deep sleep an I was afraid that the building was burning! Front desk wasn’t even no where to be found to ask her what was going on! I had to work that afternoon
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the unexpected alarm that disturbed your rest and caused concern. Providing a safe and peaceful environment is our priority, and we apologize for the disruption, especially considering your work obligations. We also understand how frustrating it must have been not to find staff available promptly for assistance. Your feedback is important and will be shared with our team to help us enhance response times and communication during similar situations. We app... read more
The cockroach hotel We went with a small pet, so they provided a room where they had other rooms with pets. The carpet was smelly. It seemed that everybody there used pot, the smell came through the vents. The people above and next to our room were very noisy at all hours. It was nearly impossible to have a good night sleep. The cockroaches were in the kitchen, in the bathroom, over the desk, near the TV. The floor in the room was nasty and sticky. Zero cleanliness.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize that your stay was disrupted by cleanliness and comfort issues. Maintaining a safe, clean, and well-kept environment is very important to us, and we regret that this was not reflected during your visit. Your feedback has been shared with the appropriate teams to ensure careful review and improvement. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a more pleasant and restful experience in the future. ... read more
I’ve stayed at other Extended Stay hotels. They all had coffee and ice. Not this one. At least there was a bar of soap in the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that some of the amenities you expected, such as coffee and ice, were unavailable during your stay. Please note that our rooms are equipped with full-size refrigerators, allowing guests to make their own ice conveniently. Providing a comfortable and convenient experience is very important to us, and we appreciate you bringing this to our attention. We are glad you found the soap in your room helpful, and we remain committed to ensuring your future visits meet your ex... read more
Roaches Is dirty smell bad noise and the worse have roaches they when on top of me while I was sleeping terrible terrible!
Business response:
Dear Guest, Thank you for reviewing your stay with us. We were sorry to learn about your experience. We adhere to rigorous industry standards for cleanliness and pest management, and your room will be carefully addressed as a precaution. We take guest comfort seriously and deeply regret the disturbance you encountered. Your feedback is invaluable and helps us improve the environment we strive to provide. Thank you again for bringing this to our attention. We hope to offer you a more positive and comfortable stay in the futur... read more
The room had a stuffy smell felt suffocating the entire hotel smelled stuffy
Business response:
Dear Guest, Thank you for choosing us and providing your thoughtful review. We regret that the atmosphere during your visit was anything less than comfortable. We take pride in providing a fresh and welcoming experience, and we’re sorry for falling short in this instance. Please rest assured that we will address your concerns with our team and ensure a more pleasant setting for future guests. We appreciate you bringing this to our attention and hope for the opportunity to offer a better visit in the future.Sincerely,Hotel Ma... read more
Was the wrost stay in my entire life. Everything was dirty. The smell was terrible. I choose only one night and thanks god bcs I wouldn’t stay more than 1 day.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations. Cleanliness and comfort are fundamental to us, and it’s disappointing to hear that we fell short in these areas during your visit. We fully understand the importance of a pleasant environment, and we will address these concerns with our team. Your comments are invaluable in helping us improve, and we genuinely hope you will reconsider staying with us again in the future, allowing us the opportunity to provide you with a more positive experience... read more
Terrible experience The room had roaches the toilet wouldn’t flush and the bathtub wouldn't drain and no housekeeping
Business response:
Dear Guest, Please accept our apologies for the issues you encountered during your stay. Pest concerns do not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience and discomfort caused. We follow strict standards and conduct regular treatment to ensure a pest-free environment for our guests. Additionally, we are sorry for any inconvenience you faced with the maintenance and housekeeping in your suite. Situations like these are taken seriously, and we are taking steps with our teams an... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.