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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close your nose Dmelled like piss
Business response:
Dear Joseph, We deeply regret that the condition of your room negatively impacted your recent stay. We recognize the significance of a clean and comfortable environment and sincerely apologize for not meeting your expectations. Your feedback is valuable to us, and we will address this issue immediately with our housekeeping team to ensure it doesn't recur. We appreciate your business and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
There were roaches in the room,room smell like smoke,the hallways was dirty and smell like weed the whole time aswell as the elevators,the front desk service was good and that’s the only plus
Business response:
Dear Reginald, We are sorry your stay did not meet your expectations. Please accept our sincerest apologies for the cleanliness issues and other aspects that impacted your comfort. We understand how disappointing this must have been, and we regret that it affected your overall experience. We appreciate your kind words about our front desk service; your feedback is invaluable. We take the upkeep of our property seriously and will work with our housekeeping team to ensure these issues are addressed. Your satisfaction is our to... read more
Tired and worn down Well for the price this was no bargain. Very tired and cheap looking. Would never stay here again.
Business response:
Dear Stephen, We sincerely apologize that your experience did not meet your expectations. We understand the importance of providing a comfortable and well-maintained environment, and we regret that our accommodations did not meet your standards during your visit. Your feedback is invaluable, and we are committed to improving our guest experience. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Our room stunk SOOO BAD. The guy at desk had some spray handy to come spray in our room but it didn’t help. We hung car air fresheners in the room and on a/c vents. We also sprayed febreeze… no luck. Towel bar in bathroom was completely rusted and flaking off. The lights over mirror were also solid rust.
Business response:
Dear Kenneth,We sincerely apologize for the discomfort you experienced during your stay. While we are glad the staff made efforts to assist, we understand that the situation was not ideal. Please know that your feedback is valuable, and we will address the cleanliness and maintenance concerns to ensure a better experience for future guests. We appreciate your understanding.Sincerely,Hotel Management
It’s okay,
Business response:
Dear Tamer, Thank you for being our guest. We are pleased to know that your overall experience was satisfactory. However, we regret that some aspects did not fully meet your expectations. Providing a seamless and enjoyable stay is important to us, and your comments will be shared with our team to help us improve. We apologize for any inconvenience you experienced and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
There were no chair or couch to sit on. I called front desk and they said that Stay America corporation ordered them to remove all the furniture. The halls and elevators smelled like marijuana.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the absence of seating in your room and the uncomfortable environment in the hallways and elevators. We understand how important these aspects are for a comfortable stay, and we deeply regret that we were unable to meet your expectations. While certain furniture adjustments were made as part of corporate policy, we will certainly review your comments to ensure we are providing the best experience for all guests. Your feedback is valuable, and we are committed ... read more
Unfortunately dirty & unsafe... unfortunately the Hotel was filthy and strong smell of chemical cleaner that my family could not resist the smell ... traveling with my family I also could not stay in this hotel because of the strong smell of marijuana and the people hanging in their cars smoking week and drinking alcohol. I did not feel my vehicle is in a safe place
Business response:
Thank you, Enrique, for sharing your experience. We sincerely regret that your stay did not meet expectations and that concerns about cleanliness and safety impacted your visit. Guest comfort and security are our priorities, and your feedback helps us identify areas for improvement. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Hold your nose The smell of marijuana hit me as soon as I left the lobby and lingered in the elevator. Once in the room, it was a different odor that replaced it. I won't be returning to that location.
Business response:
Dear Guest, Thank you for the feedback regarding your recent stay. We sincerely apologize for the unpleasant odors you experienced during your stay. While we do have designated smoking areas on the property, we understand that it should never affect our non-smoking guests, and we regret that it did. Please know that we will address this with our team to prevent similar situations in the future. We value your input and hope you will consider giving us another opportunity to provide a more pleasant experience in the future.Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.